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- Tasks: Manage hotel operations and ensure guests have a memorable stay during the night.
- Company: Join a leading hotel chain known for its excellent guest service.
- Benefits: Enjoy competitive benefits, including discounted hotel stays and a supportive team.
- Why this job: Be part of a dynamic team and create unforgettable experiences for guests.
- Qualifications: Prior hotel experience and strong customer service skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
A leading hotel chain seeks an experienced Night Guest Service Agent at Holiday Inn Express Cardiff Airport. You will manage hotel operations, ensuring guests have a memorable stay.
Ideal candidates will have:
- Prior hotel experience
- Strong customer service skills
- The ability to handle night-time responsibilities
This role offers competitive benefits including discounted hotel stays and a supportive team environment.
Night Front Desk & Guest Experience Specialist employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk & Guest Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to friends or acquaintances in the hospitality industry. They might know about openings or can even put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for night front desk roles and practice your answers. Show off your customer service skills and how you handle night-time responsibilities.
✨Tip Number 3
Don’t forget to showcase your experience! When chatting with potential employers, highlight your previous hotel experience and any specific situations where you went above and beyond for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Night Front Desk & Guest Experience Specialist
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous hotel experience you have. We want to see how your background aligns with the Night Front Desk & Guest Experience Specialist role, so don’t hold back on those relevant skills!
Customer Service is Key: Since this role is all about ensuring guests have a memorable stay, let us know about your strong customer service skills. Share specific examples of how you've gone above and beyond for guests in the past.
Night Owl Vibes: This position involves night-time responsibilities, so if you're a night owl or have experience working night shifts, make sure to mention it! We want to know you’re ready to embrace the night shift.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Holiday Inn Express Cardiff Airport thoroughly. Familiarise yourself with their services, amenities, and any recent news or updates. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Front Desk & Guest Experience Specialist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate your ability to create memorable stays.
✨Prepare for Night-Time Scenarios
Since this role involves night-time responsibilities, think about potential challenges you might face during those hours. Be ready to discuss how you would handle situations like late check-ins or guest complaints at night. This will show that you’re proactive and prepared for the unique aspects of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
