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- Tasks: Oversee hotel operations and create a welcoming atmosphere for guests at night.
- Company: Family-owned international hotel group with a focus on guest experience.
- Benefits: Comprehensive benefits and opportunities for career growth.
- Why this job: Join a supportive team and make a difference in guests' nights.
- Qualifications: Prior hotel experience and exceptional customer service skills required.
- Other info: Ideal for those who thrive in dynamic, night-time environments.
The predicted salary is between 30000 - 42000 £ per year.
A family-owned international hotel group seeks an experienced Night Guest Service Manager for its Holiday Inn Express in Cardiff Airport, United Kingdom. You will oversee the day-to-day hotel operations and ensure a warm atmosphere for guests.
Responsibilities include:
- Managing the reception
- Conducting security checks
- Mentoring staff
Candidates should have prior hotel experience, exceptional customer service skills, and the ability to work night shifts. This position offers comprehensive benefits and a chance to grow with a committed employer.
Night Guest Experience Manager in London employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Guest Experience Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to hotel operations and guest service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you apply through our website, make sure your application reflects your passion for creating a warm atmosphere for guests. Let your enthusiasm shine through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the position and appreciate the opportunity.
We think you need these skills to ace Night Guest Experience Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your customer service skills and how you create a warm atmosphere for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Guest Experience Manager role. Highlight relevant hotel experience and any leadership roles you've had, as we want to see how you can manage our reception and mentor staff.
Be Clear About Your Availability: Since this role involves night shifts, be upfront about your availability in your application. We appreciate candidates who are flexible and ready to take on the unique challenges of working at night.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our family-owned hotel group.
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Hotel Inside Out
Before your interview, make sure you research the Holiday Inn Express and its values. Familiarise yourself with their services, guest experience philosophy, and any recent news about the hotel. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you provided exceptional customer service. Think of situations where you went above and beyond for guests or resolved conflicts effectively. This will demonstrate your ability to create a warm atmosphere for guests, which is crucial for this role.
✨Highlight Your Leadership Experience
As a Night Guest Experience Manager, you'll be mentoring staff. Be ready to discuss your leadership style and share examples of how you've successfully managed teams in the past. This could include training new employees or handling difficult situations with grace.
✨Prepare for Night Shift Scenarios
Since this role involves working night shifts, think about how you manage your time and energy during late hours. Be prepared to discuss your strategies for staying alert and maintaining high service standards during the night, as well as how you handle any challenges that arise during those hours.
