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- Tasks: Supervise night operations and create a welcoming atmosphere for guests.
- Company: Eclipse Hotels Group, a family-owned hotel group with a global presence.
- Benefits: Discounted stays at 5000+ hotels, health plan, and employee perks.
- Other info: Diverse and inclusive workplace with excellent training opportunities.
- Why this job: Join a passionate team and make every guest's stay memorable.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24000 - 30000 £ per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Services Supervisor Nights at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As our Night Guest Experience Supervisor, you'll deliver this through managing all aspects of the day-to-day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this, you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide
- 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Guest Services Supervisor Nights employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor Nights
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Eclipse Hotels Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the hotel or attend any open days they might have. Meeting the team in person gives you a chance to showcase your personality and passion for guest services.
✨Tip Number 3
Prepare for the interview by diving deep into the company culture. Understand their values and how they deliver that first-class service. We want you to reflect that in your answers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Guest Services Supervisor Nights
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to delivering exceptional guest service and creating memorable experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Services Supervisor Nights role. Highlight relevant skills and experiences that align with the job description, especially your organisational skills and attention to detail.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it shine while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Guest Services Supervisor Nights, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your problem-solving skills and how you created memorable experiences for customers.
✨Demonstrate Your Leadership Qualities
In this role, you'll be managing day-to-day operations and leading a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Emphasise your organisational skills and how you ensure a smooth operation during night shifts.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the hotel’s culture, team dynamics, and what success looks like in this role. This shows that you're engaged and serious about the position, plus it helps you determine if it's the right fit for you.