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- Tasks: Lead daily hotel operations and create a welcoming atmosphere for guests.
- Company: Eclipse Hotels Group is a family-owned hotel chain with locations across the UK, Europe, and the Caribbean.
- Benefits: Enjoy health plans, discounts, employee recognition, and excellent training opportunities.
- Why this job: Join a passionate team dedicated to exceptional service and a positive work culture.
- Qualifications: Previous hotel experience and strong customer service skills are essential.
- Other info: Flexible hours required, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and CiTi Hotels, located across the UK, Europe, and the Caribbean. We have an excellent opportunity for an experienced Guest Services Supervisor at our Citi Hotel London Luton - LU1 2PA. Join a developing employer passionate about delivering first-class service and a positive employee experience.
Our guests' memorable experience begins the moment they step into our hotels. As our Guest Services Supervisor, you will manage all aspects of the hotel's day-to-day operations and create a warm atmosphere that makes guests feel at home. You should have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Employee of the Quarter and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
Key responsibilities and duties:
- Create a warm welcome for guests and set the tone for their experience
- Ensure smooth check-in and check-out processes
- Answer hotel calls professionally and warmly
- Carry out room checks for cleanliness and maintenance issues
- Act as a champion for new procedures, programs, or systems
- Mentor and support Guest Service Agents
- Perform cash-up and banking procedures as per company guidelines
- Take reservations when needed
- Respond promptly to guest comments, complaints, and compliments
- Place orders for hotel supplies via internal procurement system
What we are looking for:
- Previous hotel experience as a Front Office Supervisor, Senior Receptionist, Front Office Assistant, or similar role, preferably from a branded hotel background, with strong knowledge of Front Office systems
- Experience in delivering exceptional customer service
- Ability to supervise a team daily
- Proactive, composed, enthusiastic, approachable, with strong rapport-building skills with guests and team members
- Excellent communication skills, good organizational and administrative skills, and attention to detail
- Willing to work flexible hours, including evenings, weekends, and bank holidays
We are an equal opportunity employer committed to diversity and an inclusive, people-focused culture.
Guest Services Supervisor employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor
✨Tip Number 1
Familiarise yourself with the specific hotel brands under Eclipse Hotels Group, such as Holiday Inn and CiTi Hotels. Understanding their service standards and customer expectations will help you align your experience with what they value.
✨Tip Number 2
Highlight your previous experience in a similar role, especially if you've worked in branded hotels. Be ready to discuss specific examples of how you delivered exceptional customer service and managed day-to-day operations.
✨Tip Number 3
Prepare to demonstrate your leadership skills during the interview. Think of instances where you successfully mentored team members or improved processes, as this will show your capability to supervise effectively.
✨Tip Number 4
Research common challenges faced in guest services and be ready to discuss how you would address them. This shows your proactive approach and understanding of the role's demands, making you a more attractive candidate.
We think you need these skills to ace Guest Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or customer service. Emphasise any previous roles as a Front Office Supervisor or similar positions, showcasing your skills in managing operations and delivering exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific examples of how you've created a warm atmosphere for guests in past positions and how you can contribute to Eclipse Hotels Group's commitment to first-class service.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and team supervision. Use bullet points to make these stand out and provide examples of how you've demonstrated these skills in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Guest Services Supervisor role.
How to prepare for a job interview at Eclipse Hotels Group
✨Showcase Your Customer Service Skills
As a Guest Services Supervisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Familiarise Yourself with the Hotel's Operations
Research Eclipse Hotels Group and their brands, especially the Citi Hotel London Luton. Understanding their values and operations will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in supervising teams. Highlight specific instances where you mentored staff or improved team performance, as this will show your capability to lead effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as handling guest complaints or managing busy check-in periods. Practising these scenarios will help you respond confidently during the interview.
