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- Tasks: Ensure guests feel welcomed and manage smooth check-in and check-out processes.
- Company: Family-owned hotel group with a commitment to exceptional service.
- Benefits: Inclusive work environment and the chance to be part of a dedicated team.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Previous hotel experience and strong communication skills.
The predicted salary is between 988 - 1219 £ per month.
A family-owned hotel group is seeking a Guest Services Agent for their Holiday Inn Express in Norwich. Responsibilities include ensuring a warm welcome for guests, managing Check-in and Check-out processes, and responding to guest inquiries.
Ideal candidates should have previous hotel experience and strong communication skills. This role offers the chance to be part of a committed team dedicated to delivering exceptional service in an inclusive environment.
Guest Services Agent: Warm Welcome & Smooth Check-In employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent: Warm Welcome & Smooth Check-In
✨Tip Number 1
Make sure to research the hotel group before your interview. Knowing their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since this role is all about making guests feel welcome, try role-playing common guest interactions with a friend. This will help you feel more confident when it comes to handling inquiries during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview to reflect the warm and welcoming atmosphere of the hotel.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Guest Services Agent: Warm Welcome & Smooth Check-In
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a warm welcome to our guests, so don’t be afraid to show us your friendly side.
Highlight Relevant Experience: Make sure to mention any previous hotel experience you have. We’re looking for candidates who understand the ins and outs of guest services, so share those stories that showcase your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our family-owned hotel group!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Hotel Inside Out
Before your interview, make sure you research the Holiday Inn Express in Norwich. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of delivering exceptional service.
✨Showcase Your Communication Skills
As a Guest Services Agent, strong communication is key. Prepare examples from your previous hotel experience where you effectively handled guest inquiries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Emphasise Teamwork and Inclusivity
This role is all about being part of a committed team. Be ready to discuss how you've worked collaboratively in past roles and contributed to an inclusive environment. Highlighting your ability to work well with others will resonate with the hotel's values.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the hotel's culture, team dynamics, or guest service philosophy. This shows that you're not just interested in the job, but also in how you can contribute to their success.
