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- Tasks: Welcome guests and ensure a smooth check-in/check-out experience.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
- Benefits: Enjoy discounted stays, meals on duty, health plans, and employee recognition programs.
- Why this job: Be part of a passionate team delivering top-notch hospitality while growing your career.
- Qualifications: Previous hotel experience and excellent customer service skills are essential.
- Other info: Flexible schedule and a commitment to diversity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company\’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Service Agent at our Holiday Inn in Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
This role is very hands\’ on and you will be required to oversee the running of the Front Office operation of the hotel (This includes Reception, Concierge and Nights Team), providing support to the whole team, you\’ll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests\’ experience.
- Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
- Be a multitasker!
- Be able to answer our hotels calls in professional yet welcoming manner.
- Carry out guest call backs to ensure everyone is happy.
What we are looking for:
- Previous hotel experience as a Front Office Team Member or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- A basic understanding of good Food & Beverage service.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Willing to work a flexible schedule
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
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Guest Service Agent employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarise yourself with the specific hotel brands under Eclipse Hotels Group, such as Holiday Inn and CiTi Hotels. Understanding their values and service standards will help you align your approach during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your previous experience in front office roles by preparing specific examples of how you've provided exceptional customer service. Be ready to discuss situations where you went above and beyond to ensure guest satisfaction, as this is crucial for a Guest Service Agent.
✨Tip Number 3
Showcase your multitasking abilities by preparing anecdotes that illustrate how you've successfully managed multiple responsibilities in a fast-paced environment. This will be particularly relevant given the hands-on nature of the role at the hotel.
✨Tip Number 4
Research common front office systems used in hotels and be prepared to discuss your familiarity with them. If you have experience with specific software, mention it during your conversation to demonstrate your technical competence.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations, particularly in front office roles. Emphasise any customer service achievements and specific skills that align with the responsibilities of a Guest Service Agent.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your previous experience in similar positions and how you can contribute to enhancing guest experiences at Eclipse Hotels Group.
Highlight Key Skills: In your application, focus on key skills such as communication, multitasking, and problem-solving. Provide examples of how you've successfully used these skills in past roles to improve guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Eclipse Hotels Group
✨Showcase Your Customer Service Skills
As a Guest Service Agent, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for guests. This will demonstrate your ability to create a warm welcome and ensure a smooth experience.
✨Familiarise Yourself with Front Office Operations
Since the role involves overseeing the Front Office operation, brush up on your knowledge of Front Office systems and processes. Be ready to discuss how you can contribute to improving these operations and driving standards forward.
✨Demonstrate Multitasking Abilities
The job requires juggling multiple tasks at once. Think of situations where you successfully managed several responsibilities simultaneously, and be prepared to share these experiences during the interview.
✨Prepare Questions About the Company
Show your interest in Eclipse Hotels Group by preparing thoughtful questions about their values, culture, and future plans. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
