At a Glance
- Tasks: Create a warm welcome and ensure smooth check-in/check-out for guests.
- Company: Join the family-owned Eclipse Hotels Group with a passion for service.
- Benefits: Enjoy discounted hotel stays, health plans, and employee recognition programs.
- Other info: Flexible schedule required; great opportunity for career development in hospitality.
- Why this job: Be part of a team that values exceptional customer service and personal growth.
- Qualifications: Previous hotel experience and strong communication skills are essential.
The predicted salary is between 20000 - 30000 £ per year.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company\'s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Service Agent at our Citi Hotel London Luton in LU1 2PA. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
This role is very hands\' on and you will be required to oversee the running of the Front Office operation of the hotel (This includes Days and Nights ), providing support to the whole team, you\'ll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at EHG Hotels
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Employee of the Quarter and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests\' experience.
- Ensure that our guests experience a smooth Check-in and Check- out process
- Be a multitasker!
- Be able to answer our hotels calls in professional yet welcoming manner.
- Carry out fire walks
What we are looking for:
- Previous hotel experience as a Front Office Team Member or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Willing to work a flexible schedule (Day & Night shift, Weekends, Bank Holidays)
- Able to cover more then 20hrs if needed.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Guest Service Agent in Luton employer: Eclipse Hotels Group
Eclipse Hotels Group is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where every team member is valued. Located in the vibrant area of London Luton, our Guest Service Agents enjoy benefits such as discounted hotel stays, comprehensive health plans, and opportunities for professional growth through excellent training programmes. Join us to be part of a family-owned business that celebrates achievements and fosters a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent in Luton
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and amenities offered at Eclipse Hotels Group. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the brand.
✨Tip Number 2
Practice your communication skills! As a Guest Service Agent, you'll need to be approachable and friendly. Try role-playing common guest scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Eclipse Hotels Group family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Service Agent in Luton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the guest service experience we value.
Tailor Your Experience:Make sure to highlight any previous hotel or customer service experience in your application. We’re looking for candidates who can demonstrate their skills in creating a welcoming atmosphere and ensuring smooth check-in and check-out processes.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your relevant skills and experiences at a glance. Remember, we appreciate good organisation!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Eclipse Hotels Group.
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company
Before your interview, take some time to research Eclipse Hotels Group. Familiarise yourself with their brands like Holiday Inn and CiTi Hotels. Understanding their values and what they stand for will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for guests. This will demonstrate your proactive approach and ability to build rapport, which is crucial for this position.
✨Practice Multitasking Scenarios
In the hospitality industry, multitasking is essential. Think of situations where you had to juggle multiple tasks at once, like handling check-ins while answering phone calls. Practising these scenarios can help you articulate your experience effectively during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
