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For Companies At a Glance
- Tasks: Ensure smooth check-in/check-out and provide exceptional guest service.
- Company: Join Eclipse Hotels Group, a family-owned hotel brand with a passion for hospitality.
- Benefits: Enjoy discounted hotel stays, meals on duty, and health plans.
- Why this job: Create memorable experiences and connect with guests in a vibrant environment.
- Qualifications: Enthusiastic, proactive, and excellent communication skills required.
- Other info: Flexible hours and great training opportunities for career growth.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check ins).
- Provide a warm welcome to guests, answering questions about products & services where necessary in person and via telephone.
- Pre-arrival planning and check in / check out using Front Office systems.
- Ability to communicate across all departments confidently and in an efficient manner.
- Report any maintenance and security issues as appropriate.
- Assist guests with all their requests, queries and challenges in a proactive and responsible manner.
- Carry out guest call backs to ensure everyone is happy.
- Recommend places to visit and make bookings on behalf of our guests.
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
Core Service Skills
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests.
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay.
- True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
- True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.
Qualifications
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Confident using computer software.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
Benefits
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
- 50% off Food and Beverage Services.
- Employee Assistance and Welfare Program.
- Health Plan.
- Life Insurance.
- Cashback and discounts on the leading high street retailers.
- Complimentary Meals on duty.
- Potential Share of Service Charge.
- Excellent Training & Development.
Guest Experience Agent / Reception Team Member employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent / Reception Team Member
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and team members, it’s crucial to sound confident and approachable. Try role-playing common scenarios with friends or family to get comfortable with answering questions and providing information.
✨Tip Number 3
Be proactive during the interview. If they ask about your experience, share specific examples of how you've gone above and beyond for customers in the past. This shows that you embody the True Hospitality spirit they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Guest Experience Agent / Reception Team Member
Some tips for your application 🫡
Show Your True Hospitality: When writing your application, let your personality shine through! We want to see how you embody the spirit of True Hospitality. Share experiences where you've gone above and beyond for guests or customers, as this will resonate with us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences that relate to the Guest Experience Agent role. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Highlight Your Communication Skills: Since communication is key in this role, make sure to showcase your excellent communication skills in your application. Whether it's through examples of past roles or specific situations, we want to know how you connect with others and handle queries.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Eclipse Hotels Group!
How to prepare for a job interview at Eclipse Hotels Group
✨Know Your Stuff
Familiarise yourself with the hotel’s services and local attractions. Be ready to discuss how you can enhance the guest experience by recommending places to visit or activities to do. This shows your enthusiasm and knowledge, which is key for a Guest Experience Agent.
✨Showcase Your People Skills
During the interview, demonstrate your ability to build rapport with guests and team members. Share examples of how you've provided exceptional customer service in the past. Remember, they want to see your True Attitude and how you connect with people!
✨Practice Active Listening
Make sure to listen carefully to the interviewer's questions and respond thoughtfully. Show that you understand the importance of True Listening by picking up on cues and asking clarifying questions if needed. This will highlight your communication skills and attentiveness.
✨Be Proactive and Positive
Exude enthusiasm and a proactive attitude throughout the interview. Talk about how you handle challenges and ensure guest satisfaction. They’re looking for someone who can anticipate needs and respond quickly, so share relevant experiences that showcase this trait.