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- Tasks: Create memorable experiences for guests and ensure smooth check-ins and check-outs.
- Company: Eclipse Hotels Group, a family-owned hotel group with a passion for service.
- Benefits: Discounted hotel stays, health plan, complimentary meals, and excellent training opportunities.
- Other info: Opportunities for career growth and recognition through employee awards.
- Why this job: Join a dynamic team and make every guest feel at home while developing your skills.
- Qualifications: Strong communication skills and a friendly, welcoming attitude.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen at our Holiday Inn Express in Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Experience Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, but you'll also create the warm atmosphere that makes our guests feel at home in any location.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide
- 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check ins).
- Coverage of the Reception desk.
- Be able to answer our hotels calls in a professional yet welcoming manner.
- Take “out of hours” bedroom reservations.
- Carry out guest call backs to ensure everyone is happy.
- Book taxis and other forms of ground transport for our guests.
Guest Experience Agent employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Guest Experience Agent role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and welcoming nature shine through. Remember, they’re looking for someone who can create that memorable experience for guests.
✨Tip Number 3
Research the company! Familiarise yourself with Eclipse Hotels Group and their brands. Knowing their values and what makes them tick will help you stand out during interviews and show you’re genuinely interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the team.
We think you need these skills to ace Guest Experience Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Guest Experience Agent, creating a welcoming atmosphere is key!
Tailor Your Application: Make sure to tailor your application specifically for the Guest Experience Agent role. Highlight any relevant experience you have in hospitality or customer service, and mention how you can contribute to making our guests' experiences memorable. We love seeing how you connect your skills to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Eclipse Hotels Group. We can’t wait to hear from you!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Guest Experience Agent, your ability to create a warm atmosphere is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations and turned them into positive outcomes, as this will demonstrate your commitment to excellent service.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, problem-solving, and teamwork. Practise your responses to questions like 'How would you handle an unhappy guest?' or 'What does excellent customer service mean to you?'. This will help you articulate your thoughts clearly during the interview.
✨Dress the Part and Be Welcoming
First impressions matter! Dress smartly and professionally, reflecting the hospitality industry’s standards. Remember to greet your interviewers with a smile and a friendly attitude, as this sets the tone for the kind of warm welcome you’ll provide to guests in the role.