At a Glance
- Tasks: Create memorable dining experiences and serve guests with flair and enthusiasm.
- Company: Join Eclipse Hotels Group, a family-owned hotel brand with a global presence.
- Benefits: Enjoy discounted hotel stays, health plans, and cashback on high street retailers.
- Other info: Flexible hours and opportunities for career development in a vibrant environment.
- Why this job: Be part of a team that values exceptional service and personal growth.
- Qualifications: Previous experience in food and beverage roles and a passion for customer service.
The predicted salary is between 950 - 1167 £ per month.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
- 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Food and Beverage Team Member at our Holiday Inn Express in Cardiff Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food & Beverage Team member you’ll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests’ experiences to their unique tastes, you’ll help create memories that are as delightful as our dishes.
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you’ll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
- Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up.
- Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Clear down and set up our facilities as required.
What we are looking for:
- Ideally previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational skills with an eye for detail.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Food and Beverage Team Member employer: Eclipse Hotels Group
Eclipse Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits such as discounted hotel stays, complimentary meals, and a robust training programme, team members at our Holiday Inn Express in Cardiff Airport can thrive in a supportive environment while creating memorable experiences for guests. Join us to be part of a family-owned international hotel group that values diversity and fosters growth opportunities for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hospitality industry. They might know about openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Get social! Follow the hotel brands you’re interested in on social media. Engage with their posts and keep an eye out for job announcements. It shows your enthusiasm and keeps you in the loop!
✨Tip Number 3
Prepare for interviews by practising common questions related to food and beverage service. Think about how you would create memorable experiences for guests and be ready to share your ideas!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Eclipse Hotels Group.
We think you need these skills to ace Food and Beverage Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for food and beverage service. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in the food and beverage industry. Whether it’s previous roles or specific skills, we want to know how your background aligns with what we’re looking for. Tailoring your application shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences pop. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company
Before your interview, take some time to research Eclipse Hotels Group and their brands like Holiday Inn and CiTi Hotels. Understanding their values and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Food and Beverage Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. This could be anything from handling a complaint gracefully to creating a memorable dining experience.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Since you'll be working in a hospitality environment, aim for a polished look that reflects the professionalism expected in the food and beverage industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities or how the team celebrates successes. This shows your enthusiasm for the role and helps you gauge if the company culture is a good fit for you.
