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- Tasks: Create memorable experiences for guests and manage hotel operations during the night.
- Company: Eclipse Hotels Group, a family-owned hotel group with a passion for service.
- Benefits: Discounted hotel stays, health plan, employee celebrations, and excellent training opportunities.
- Why this job: Join a dynamic team and make every guest feel at home.
- Qualifications: Previous hotel experience and exceptional customer service skills required.
- Other info: Diverse and inclusive workplace with great career growth potential.
The predicted salary is between 20000 - 25000 £ per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Night Guest Service Agent at our Holiday Inn Express Cardiff Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Night Guest Service Agent you’ll deliver this through managing all aspects of the day-to-day operations of the hotel. You’ll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this, you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check-ins).
- Multi-tasker - Coverage of our reception desk, kitchen bar and restaurant.
- Be able to answer our hotel calls in a professional yet welcoming manner.
- Run our Night Audit process.
- Ensure that our Front Office and lobby area are kept clean & tidy.
- Support your colleagues from other departments by setting up/clearing down of any of our food & beverage outlets (Including conference & events).
- Prepare food for breakfast service.
- Conduct regular security walks around our hotel.
What we are looking for:
- Previous hotel experience as a Front Office Team Member or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- A clear understanding of the need for night-time work.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, PowerPoint presentations.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Night Front Desk & Guest Experience Agent in Cardiff employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk & Guest Experience Agent in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Front Desk & Guest Experience Agent role.
✨Tip Number 2
Prepare for the interview by researching Eclipse Hotels Group and their brands. Show us you know what makes them tick and how you can contribute to creating those memorable guest experiences they pride themselves on.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face at the front desk. Being able to demonstrate your ability to handle guest inquiries and issues will impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Holiday Inn Express Cardiff Airport.
We think you need these skills to ace Night Front Desk & Guest Experience Agent in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hotel or customer service roles. We’re looking for candidates who understand the importance of creating memorable guest experiences, so connect your past roles to the responsibilities listed in the job description.
Be Detail-Oriented: Since we value an eye for detail, ensure your application is free from typos and errors. Double-check your formatting and make sure everything is clear and easy to read. This shows us that you take pride in your work and understand the importance of presentation.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the information you need about the role and our company. Plus, it helps us keep track of your application more efficiently!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Front Desk & Guest Experience Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to create a warm atmosphere and how you handle challenging situations with grace.
✨Demonstrate Your Multi-tasking Abilities
This role requires juggling various tasks, from managing check-ins to supporting food and beverage services. Be ready to discuss how you've successfully managed multiple responsibilities in previous roles. Use specific examples to illustrate your organisational skills and ability to stay composed under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.