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- Tasks: Welcome guests, serve delicious food and drinks, and create memorable experiences.
- Company: Join the Eclipse Hotels Group, a family-owned hotel chain with a passion for service.
- Benefits: Enjoy discounted hotel stays, meals on duty, and excellent training opportunities.
- Why this job: Be part of a team that crafts unforgettable dining experiences in a vibrant environment.
- Qualifications: Previous experience in hospitality and a knack for exceptional customer service.
- Other info: Flexible hours and a diverse, inclusive workplace await you!
The predicted salary is between 950 - 1167 £ per month.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Food and Beverage Team Member at our Holiday Inn Express in Cardiff Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.
Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food & Beverage Team member you’ll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests’ experiences to their unique tastes, you’ll help create memories that are as delightful as our dishes.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flair, you’ll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
- Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up.
- Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Clear down and set up our facilities as required.
What we are looking for:
- Ideally previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational skills with an eye for detail.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Food and Beverage Team Member in Cardiff employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eclipse Hotels Group and their brands. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your previous experience in food and beverage roles.
✨Tip Number 3
Show off your personality! As a Food and Beverage Team Member, your ability to connect with guests is key. Be yourself during the interview and let your enthusiasm for providing excellent service shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Holiday Inn Express. Don’t miss out on this opportunity!
We think you need these skills to ace Food and Beverage Team Member in Cardiff
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see how you can create memorable experiences for our guests, so share any relevant stories or examples that highlight your customer service skills.
Tailor Your Application: Make sure to customise your application to fit the Food and Beverage Team Member role. Mention any previous experience in hospitality or food service, and how it aligns with our mission to provide exceptional service at Eclipse Hotels Group.
Highlight Your Team Spirit: We’re all about teamwork here at StudySmarter! In your application, emphasise your ability to work well with others and build strong relationships with both guests and colleagues. This will show us that you’re a great fit for our friendly environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Holiday Inn Express Cardiff Airport!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understanding their values and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Food and Beverage Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. This will demonstrate your proactive approach and ability to create memorable experiences.
✨Be Ready for Role-Specific Questions
Expect questions related to food safety, drink preparation, and handling payment transactions. Brush up on these topics and think about how you can apply your previous experience to meet the high standards expected at Holiday Inn Express.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you respect the opportunity and understand the importance of presentation in the hospitality industry.
