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- Tasks: Assist in managing the Front Office Team and ensure excellent guest service.
- Company: Eclipse Hotels Group is a family-owned hotel group with a global presence.
- Benefits: Enjoy discounted hotel stays, health plans, and employee perks.
- Why this job: Join a passionate team dedicated to delivering true hospitality and personal growth.
- Qualifications: Previous management experience in a hotel environment and strong communication skills required.
- Other info: Flexible working hours including evenings and weekends; we value diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company\’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an Assistant Front Office Manager at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
This role is very hands\’ on and you will be required to assist with the overseeing of the day to day running of the Front Office Team in our hotel (This includes Reception, Concierge and Nights Team). This will include providing support to the whole team by jumping in and carrying out any role within the team. You\’ll be the key driver in taking our standards forward and implementing changes to assist in providing true hospitality for all our guests whilst increasing our profit growth and revenue.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- To assist with the supervision and guidance of our Front Office Department; to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and our company objectives;
- Ensuring that each our guests receive a high level of personal attention during the check in and check out process, plus any other interaction that our Front Office Team may have with our guests.
- Ensuring that all our accounting procedures are instilled and diligently followed by all of the Front Office Team.
- Able to maintain our brand standards in relation to Service, Accounting and our Loyalty programme
- To cover duty management shifts in the absence of other Head of Departments.
- To assist with the recruiting, engagement and retention of our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures.
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It\’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
- True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for:
- Previous management experience as an Assistant Front Office Manager, or Senior Front Office/Reception Supervisor or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems;
- Experience in supporting training processes, including delivering training and maintaining training records are essential for this role;
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail;
- Willing to work a flexible schedule including evenings, weekends and bank holidays;
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
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Assistant Front Office Manager employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific hotel brands under Eclipse Hotels Group, such as Holiday Inn and CiTi Hotels. Understanding their unique service standards and customer expectations will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of Eclipse Hotels Group on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your interactions.
✨Tip Number 3
Prepare to discuss your previous management experience in detail, particularly how you've handled team dynamics and guest relations. Be ready to share specific examples that highlight your leadership skills and ability to maintain high service standards.
✨Tip Number 4
Showcase your knowledge of Front Office systems and training processes during your conversations. Being able to articulate how you can contribute to the team's development and operational efficiency will set you apart from other candidates.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in front office roles. Emphasise any previous positions where you supervised teams or improved service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've delivered excellent customer service and led teams effectively.
Highlight Relevant Skills: In your application, focus on key skills such as leadership, communication, and organisational abilities. Provide examples of how you've used these skills in past roles to enhance guest experiences.
Show Enthusiasm for the Brand: Research Eclipse Hotels Group and express your enthusiasm for their values and commitment to true hospitality. Mention how you align with their mission and how you can contribute to their goals.
How to prepare for a job interview at Eclipse Hotels Group
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand True Hospitality
Familiarise yourself with the concept of 'True Hospitality' as outlined in the job description. Be ready to discuss how you embody this philosophy in your interactions with guests and how you can instil it within your team.
✨Highlight Your Training Experience
Since training is a key responsibility, be prepared to talk about your experience in training staff. Share specific examples of training programmes you've developed or delivered, and how they positively impacted team performance.
✨Demonstrate Flexibility and Adaptability
The role requires a flexible schedule and the ability to handle various tasks. Be ready to discuss how you've successfully adapted to changing circumstances in past roles, and your willingness to take on different responsibilities as needed.
