Customer Service Advisor in Southampton

Customer Service / Aftersales Advisor / Fair Oak (SO50) / £30K+ (DOE) & Benefits Love cars and enjoy helping people? This could be the role for you! Eclipse Car Sales is growing! Following our recent expansion into a new sales showroom, with over 200 cars in stock, we're looking for an enthusiastic, organised Customer Service / Aftersales Advisor to join our experienced team in Fair Oak. You'll be the first point of contact for customers needing aftersales support, helping ensure their experience remains first-class long after they've driven away. From arranging workshop appointments to keeping customers informed about repairs, you'll play a key role in delivering a smooth, professional service. What You'll Be Doing as the Customer Service / After Sales Advisor * Booking vehicles into the workshop and gathering essential information to help technicians diagnose and resolve issues. * Keeping customers updated on repair progress, explaining work required and providing realistic timescales. * Handling aftersales enquiries and resolving customer concerns, with support from the Aftersales Manager. * Arranging workshop appointments and managing courtesy car bookings. * Obtaining customer authorisation and payments for repairs. * Working with the Aftersales Manager to assess warranty claims and chargeable repairs. * Supporting the wider team with sales enquiries where appropriate. * Carrying out general forecourt duties, including moving vehicles and taking cars for MOTs and workshop visits. What We're Looking For We're looking for someone who is customer-focused, confident on the phone and comfortable working in a busy automotive environment. Ideally, you'll have: * Good automotive knowledge and an interest in cars. * Excellent communication skills and a professional telephone manner. * Strong IT skills, including Excel, with the ability to learn new systems quickly. * Excellent organisation skills and the ability to manage multiple tasks. * A proactive, self-motivated approach and a commitment to delivering great customer service. * Previous experience in a similar role would be an advantage, but it's not essential if you have a good understanding of cars and the right attitude. You'll work closely with the Aftersales Manager, with support as you learn the role. Why Join Eclipse Car Sales? * Join an experienced, supportive team. * Company pension * Yearly Christmas Do * On site Parking * Staff rate car servicing * Be part of a growing dealership with a recently expanded showroom and over 200 cars in stock. * Enjoy a varied role combining customer service, administration and automotive knowledge. * Develop your skills and take on greater responsibility as you gain experience. Interested? If you're organised, enjoy working with people and have a passion for cars, we'd love to hear from you! Send us your CV today to apply