At a Glance
- Tasks: Assist customers with aftersales support and ensure a top-notch experience.
- Company: Eclipse Car Sales, a growing dealership with a passion for cars.
- Benefits: Competitive salary, company pension, staff discounts, and on-site parking.
- Other info: Opportunity for career growth in a recently expanded showroom.
- Why this job: Join a supportive team and develop your skills in a dynamic automotive environment.
- Qualifications: Customer-focused attitude, good communication skills, and a passion for cars.
The predicted salary is between 26550 - 32450 £ per year.
Customer Service / Aftersales Advisor / Fair Oak (SO50) / £30K+ (DOE) & Benefits Love cars and enjoy helping people?
This could be the role for you!
Eclipse Car Sales is growing!
Following our recent expansion into a new sales showroom, with over 200 cars in stock, we're looking for an enthusiastic, organised
Customer Service /
Aftersales Advisor
to join our experienced team in Fair Oak.
You'll be the first point of contact for customers needing aftersales support, helping ensure their experience remains first-class long after they've driven away.
From arranging workshop appointments to keeping customers informed about repairs, you'll play a key role in delivering a smooth, professional service.
What You'll Be Doing as the Customer Service / After Sales Advisor Booking vehicles into the workshop and gathering essential information to help technicians diagnose and resolve issues.
Keeping customers updated on repair progress, explaining work required and providing realistic timescales.
Handling aftersales enquiries and resolving customer concerns, with support from the Aftersales Manager.
Arranging workshop appointments and managing courtesy car bookings.
Obtaining customer authorisation and payments for repairs.
Working with the Aftersales Manager to assess warranty claims and chargeable repairs.
Supporting the wider team with sales enquiries where appropriate.
Carrying out general forecourt duties, including moving vehicles and taking cars for MOTs and workshop visits.
What We're Looking For We're looking for someone who is customer-focused, confident on the phone and comfortable working in a busy automotive environment.
Ideally, you'll have: Good automotive knowledge and an interest in cars.
Excellent communication skills and a professional telephone manner.
Strong IT skills, including Excel, with the ability to learn new systems quickly.
Excellent organisation skills and the ability to manage multiple tasks.
A proactive, self-motivated approach and a commitment to delivering great customer service.
Previous experience in a similar role would be an advantage, but it's not essential
if you have a good understanding of cars and the right attitude.
You'll work closely with the Aftersales Manager, with support as you learn the role.
Why Join Eclipse Car Sales?
Join an experienced, supportive team.
Company pension Yearly Christmas Do On site Parking Staff rate car servicing Be part of a growing dealership with a recently expanded showroom and over 200 cars in stock.
Enjoy a varied role combining customer service, administration and automotive knowledge.
Develop your skills and take on greater responsibility as you gain experience.
Interested?
If you're organised, enjoy working with people and have a passion for cars, we'd love to hear from you!
Send us your CV today to apply.
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Locations
Customer Service Advisor in Hampshire, Portsmouth employer: Eclipse Car Sales
Eclipse Car Sales is an exceptional employer, offering a vibrant work culture where your sales skills can truly shine. With on-target earnings of £50,000 in your first year and a supportive team environment, we prioritise employee growth and development, making it a rewarding place to build your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hampshire, Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eclipse Car Sales. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eclipse Car Sales before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eclipse Car Sales:Your cover letter is your chance to shine! Tell us why you want to work at Eclipse Car Sales specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eclipse Car Sales!
How to prepare for a job interview at Eclipse Car Sales
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
