At a Glance
- Tasks: Provide diagnostic support and training for vehicle technicians using Eclipse software.
- Company: Join the UK's leading supplier of commercial vehicle diagnostic equipment and software.
- Benefits: Enjoy a professional office environment with opportunities for growth and additional training.
- Other info: Work hours are 08:30 to 17:30, with a supportive team and a focus on productivity.
- Why this job: Perfect for those seeking a challenge and wanting to help others in the automotive field.
- Qualifications: Must be a qualified Diagnostic Technician with relevant experience and certifications.
The predicted salary is between 30000 - 42000 £ per year.
We are a looking to appoint an experienced Diagnostic Technician who is looking to “get off the concrete” and into a more office-based role with opportunity to progress away from the workshop.
They will be joining the UK’s leading supplier of commercial vehicle diagnostic equipment and software and must have the motivation and confidence to provide support and training to our users.
Who We’re Looking For:
The Diagnostic Technician we are looking for will have worked within motor trade for over 5 years and be a qualified mechanic.
Ideally they have attended a variety of OEM/manufacturer training courses and have direct experience of using truck, bus or car diagnostic tools and software.
This role will suit someone who is looking for a challenge, someone who is outgoing by nature and capable of training/helping other technicians to use the Eclipse equipment to best advantage.
The Role:
- Provide vehicle diagnostic support over the telephone and via our remote desktop capability as part of our in-house technical support team.
- Run diagnostics, resolve faults, suggest and make improvements using your knowledge and skills aided by the Eclipse Knowledge Database of historic support information.
- Deliver 1 or 2 day training courses in-house and at clients premises, using Eclipse diagnostic software and hardware.
- Record all diagnostic faults and outcomes on the Eclipse Knowledge Database.
- Support the Sales Team in helping clients and demonstrating product capabilities
- Support your colleagues and other Technicians in this busy environment.
- Work and communicate with customers in a very professional manner.
- Work to efficiency/productivity targets.
To Be A Successful Diagnostic Technician You Must Have:
- Qualified as a Diagnostic Technician with an NVQ in Motor Vehicle Technology and a City & Guilds level three or equivalent.
- Personal drive and determination to succeed with a mature outlook.
- A confident, professional telephone manner who can talk confidently and who works in a disciplined manner
- Resilience and the ability to keep trying.
- A good standard of written English
- Experience of working in an environment where performance is measured.
Additional training and full support will be provided for the chosen candidate.
The working hours are 08:30 to 17:30 with 30 mins lunch break.
Vehicle Technician in Swadlincote employer: Eclipse Automotive Technology Ltd
Eclipse Automotive is an exceptional employer, offering a dynamic work environment where experienced Diagnostic Technicians can transition from hands-on roles to a more office-based position with ample opportunities for professional growth. Our supportive culture fosters collaboration and continuous learning, ensuring that employees receive comprehensive training and resources to excel in their roles while contributing to the success of the UK's leading supplier of commercial vehicle diagnostic equipment.
Contact Details:
Eclipse Automotive Technology Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Technician in Swadlincote
✨Tip Number 1
Make sure to highlight your hands-on experience in the motor trade, especially if you've worked with diagnostic tools and software. This will show us that you have the practical knowledge needed for the role.
✨Tip Number 2
Demonstrate your ability to communicate effectively, especially over the phone. Since the role involves providing support and training, showcasing your confident telephone manner can set you apart from other candidates.
✨Tip Number 3
If you've attended any OEM or manufacturer training courses, be sure to mention these during your discussions. This shows your commitment to professional development and familiarity with industry standards.
✨Tip Number 4
Prepare to discuss how you've handled challenging situations in previous roles. We value resilience and determination, so sharing specific examples of how you've overcome obstacles will demonstrate your suitability for the position.
We think you need these skills to ace Vehicle Technician in Swadlincote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the motor trade, especially any diagnostic roles you've held. Include specific examples of how you've used diagnostic tools and software, as well as any relevant training courses you've completed.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for transitioning into a more office-based role. Highlight your communication skills and your ability to train others, as these are key aspects of the position. Be sure to mention why you believe you're a great fit for Eclipse Automotive.
Showcase Your Qualifications:Clearly list your qualifications, such as your NVQ in Motor Vehicle Technology and City & Guilds level three. If you have attended any OEM or manufacturer training courses, make sure to include those as well, as they will strengthen your application.
Demonstrate Your Professionalism:Since the role requires a confident and professional telephone manner, consider including a brief example in your application that showcases your communication skills. This could be a situation where you successfully resolved a customer issue or trained a colleague.
How to prepare for a job interview at Eclipse Automotive Technology Ltd
✨Showcase Your Experience
Make sure to highlight your over 5 years of experience in the motor trade during the interview. Discuss specific diagnostic tools and software you've used, as well as any OEM training courses you've attended.
✨Demonstrate Communication Skills
Since the role involves providing support over the phone and training others, practice articulating your thoughts clearly. Use examples from your past where you successfully communicated complex information to colleagues or clients.
✨Prepare for Technical Questions
Expect questions related to vehicle diagnostics and troubleshooting. Brush up on common faults and solutions, and be ready to discuss how you would approach diagnosing a problem using Eclipse equipment.
✨Express Your Motivation
Convey your enthusiasm for moving into a more office-based role and your desire to help others succeed. Share your personal drive and determination to excel in this new challenge, as it aligns with what they are looking for.
