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- Tasks: Lead UX research initiatives to enhance digital experiences and uncover customer insights.
- Company: Join a forward-thinking tech company in London with a focus on eCommerce.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by improving user experiences in the fast-paced eCommerce sector.
- Qualifications: 8+ years of UX research experience, especially in eCommerce, with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
Type: Full-time (1-year contract, renewable)
Department: Technology
Job Summary
We are looking for an experienced Senior UX Researcher who can lead end-to-end research initiatives to uncover deep customer insights and improve digital experiences. The ideal candidate will bring strong expertise in eCommerce research, combining qualitative and quantitative approaches to drive data-backed design decisions.
Responsibilities
- Research Planning & Execution
- Plan and conduct user interviews, usability testing, and tree testing
- Validate information architecture and end-to-end user journeys
- Design research methodologies aligned with business goals
- Insights Generation & Analysis
- Conduct qualitative and quantitative research to identify user behaviors
- Analyze findings to uncover pain points and opportunities
- Translate research outputs into actionable insights
- Analytics & Experience Measurement
- Leverage tools like Contentsquare, Userlytics, and Google Analytics
- Measure user experience performance and behavioral patterns
- Identify drop-offs and optimization opportunities
- Collaboration & Stakeholder Alignment
- Work closely with Designers, Product Managers, and Business teams
- Translate insights into clear design recommendations
- Present research findings to stakeholders effectively
- Research Frameworks & Documentation
- Build scalable research frameworks and best practices
- Maintain research repositories for knowledge sharing
- Ensure consistency in research processes across teams
Eligibility Requirements
Must-Have:
- 8+ years of UX Research experience (preferably in eCommerce)
- Strong expertise in usability testing, interviews, and IA validation
- Hands-on experience with analytics and research tools
- Excellent storytelling and stakeholder communication skills
Preferred Qualifications:
- Experience in customer journey optimization for eCommerce platforms
- Exposure to omnichannel retail experiences
- Familiarity with experimentation and A/B testing
UX Researcher employer: eClerx
Contact Detail:
eClerx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on a job opening or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX research projects. Make sure it’s easy to navigate and showcases your process, insights, and impact on design decisions.
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can share your experiences with usability testing and analytics tools, and be ready to discuss how you’ve turned insights into actionable recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace UX Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the UX Researcher role. Highlight your eCommerce experience and any relevant research methodologies you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of your past work in UX research and how it has led to actionable insights. Keep it engaging and personal!
Showcase Your Research Skills: In your application, don’t just list your skills—show us how you’ve applied them! Mention any tools like Google Analytics or Contentsquare that you’ve used to measure user experience. We love seeing practical examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at eClerx
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these techniques in your previous roles, especially in eCommerce settings. This will show that you can lead end-to-end research initiatives effectively.
✨Showcase Your Storytelling Skills
Prepare to present your past research findings in a compelling way. Use storytelling techniques to highlight how your insights led to actionable design recommendations. This is crucial for aligning with stakeholders and demonstrating your impact on user experience.
✨Familiarise Yourself with Tools
Brush up on tools like Contentsquare, Userlytics, and Google Analytics. Be prepared to discuss how you’ve used these tools to measure user experience performance and identify optimisation opportunities. This knowledge will set you apart as a candidate who can hit the ground running.
✨Prepare for Collaboration Questions
Expect questions about how you work with Designers, Product Managers, and Business teams. Think of examples where you successfully translated insights into design recommendations and how you ensured consistency in research processes across teams. This will demonstrate your collaborative spirit and stakeholder alignment skills.