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- Tasks: Lead onshore delivery teams and ensure high-quality service across multiple clients.
- Company: Join eClerx, a leading provider of innovative business services.
- Benefits: Enjoy remote work flexibility, competitive salary, and career development opportunities.
- Why this job: Make a real impact by driving operational excellence in a dynamic environment.
- Qualifications: Experience in service delivery and strong leadership skills required.
- Other info: Be part of a global team with diverse opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Regional Delivery Lead – Onshore Operations
Join to apply for the Regional Delivery Lead – Onshore Operations role at eClerx
Job Description
Regional Delivery Lead – Onshore Operations Location: Primarily remote with occasional travel to client sites
Job Summary
We’re seeking a Regional Delivery Lead to oversee day-to-day delivery across one or multiple clients. This role reports to and partners closely with our Global Operations team to maintain eClerx’s standards of quality, governance, and operational excellence.
The Regional Delivery Lead is client-agnostic, ensuring resources are deployed effectively across accounts, performance standards are consistently met, and delivery risks are identified and managed proactively. You will serve as a first line of escalation for client concerns, lead onshore delivery teams, and work cross-functionally with Account Management, Business Development, HR, and Finance while focusing on team management, employee performance and development, and continuous improvement.
This role requires someone sharp, resourceful, and self-directed, capable of balancing structure with ambiguity, solving problems quickly, and maintaining composure under pressure.
Responsibilities
- Delivery & Operations
- Oversee onshore delivery teams, ensuring BAU workflows are executed with consistency, quality, and timeliness.
- Partner with global operations to align delivery models, maintain governance standards, and ensure seamless coordination.
- Serve as the first line of escalation for delivery and operational issues; resolve independently wherever possible and escalate further only when necessary.
- Monitor and analyze daily performance data to identify risks, bottlenecks, and opportunities before they affect clients.
- Governance, Reporting & Risk Management
- Establish strong delivery governance frameworks aligned with global standards.
- Define, track, and report on key KPIs such as utilization, SLA adherence, quality, and efficiency.
- Anticipate delivery risks and implement mitigation strategies proactively.
- Provide structured updates and insights to leadership, ensuring transparency across accounts.
- People Management & Scaling
- Quickly assess team skillsets and allocate resources effectively across clients.
- Lead performance management, coaching, and career development of consultants.
- Partner with HR on workforce planning, recruitment, and role design to build and scale delivery teams.
- Organizational Design & Continuous Improvement
- Design scalable delivery structures to support business growth.
- Drive continuous improvement through process optimization, automation, and best practices.
- Create consistency in delivery approaches across different clients and accounts.
- Stakeholder & Relationship Management
- Build effective working relationships with global operations, client engagement managers, HR, finance, and other support teams.
- Partner with business development teams to represent delivery capabilities where required, including sharing team profiles and supporting proposals.
- Engage with clients when needed while maintaining confidence in delivery standards and protecting team effectiveness.
Eligibility Requirements
- Experience in service delivery, client services, or operations leadership (outsourcing/BPO experience strongly preferred).
- Proven experience leading teams in fast-paced, client-facing environments with a focus on governance and delivery excellence.
- Strong analytical skills; ability to make sound decisions quickly with imperfect information.
- Excellent stakeholder management and communication skills across multiple geographies and functions.
- Demonstrated success in workforce planning, organizational scaling, and performance management.
- Resilience, adaptability, and confidence to enforce delivery standards even under client pressure.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Regional Delivery Lead – Onshore Operations employer: eClerx
Contact Detail:
eClerx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Delivery Lead – Onshore Operations
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for opportunities, especially in roles like Regional Delivery Lead. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their delivery standards and operational excellence focus. This will help you tailor your responses and show that you're the perfect fit for the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. Focus on articulating your experience in service delivery and team management, as these are key for the Regional Delivery Lead role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Regional Delivery Lead – Onshore Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Regional Delivery Lead role. Highlight your experience in service delivery and team management, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and managed client relationships effectively.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, mention any relevant experiences where you've used data to drive decisions or improve processes. We love candidates who can think critically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at eClerx
✨Know Your Delivery Frameworks
Familiarise yourself with delivery governance frameworks and operational standards relevant to the role. Be ready to discuss how you’ve implemented or improved these in past positions, as this will show your understanding of what eClerx expects.
✨Showcase Your Analytical Skills
Prepare examples that highlight your ability to analyse performance data and identify risks. Think of specific situations where you proactively addressed issues before they escalated, as this aligns perfectly with the responsibilities of the Regional Delivery Lead.
✨Demonstrate Stakeholder Management
Be prepared to talk about your experience in managing relationships across various functions. Share stories that illustrate your communication skills and how you’ve successfully collaborated with teams like HR, finance, and client engagement managers.
✨Emphasise Adaptability and Resilience
This role requires someone who can maintain composure under pressure. Think of instances where you’ve had to adapt quickly to changing circumstances or client demands, and be ready to discuss how you managed those situations effectively.
