At a Glance
- Tasks: Lead exciting projects and drive change in the Client Fulfilment division.
- Company: Join eClerx, a global leader in business process management and automation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in financial services while developing your project management skills.
- Qualifications: Experience in project management or business analysis, with strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
We are seeking an experienced Project Manager/Business Analyst to join the Client Fulfilment Change Team. Reporting to the Client Fulfilment Portfolio Change Lead, the successful candidate will lead complex front-to-back change initiatives for the Client Fulfilment division, spanning strategic, regulatory, remediation, data and transformation priorities. The role requires an individual who can combine strong project delivery capability with business analysis expertise, translating complex requirements into practical solutions and successful delivery outcomes. Experience delivering business change in a financial services, markets or trading environment would be highly valuable.
Responsibilities
- Project Delivery
- Lead medium to large-scale strategic, regulatory, remediation and transformation initiatives.
- Define project scope, plans, timelines, dependencies and delivery outcomes.
- Coordinate delivery activities across business, operations, technology, risk, compliance, legal and support teams.
- Track and manage project risks, issues and dependencies.
- Support decision-making and issue resolution throughout the project lifecycle.
- Ensure agreed project objectives and outcomes are delivered.
- Business Analysis
- Analyse and document business requirements.
- Assess current-state and target-state processes, controls and operating models.
- Facilitate workshops and stakeholder discussions.
- Translate business, regulatory and strategic requirements into actionable outcomes.
- Support solution assessment, design and implementation activities.
- Stakeholder Management
- Build effective working relationships across business and support functions.
- Engage stakeholders to gather requirements, manage expectations and support delivery outcomes.
- Work closely with Client Services, FCR, Compliance, Legal, Operations, Data, Technology and business desks as required.
- Prepare and present project updates, recommendations and status reporting.
- Governance & Reporting
- Support project governance and control activities.
- Produce high-quality reporting, analysis and project documentation.
- Support regulatory, remediation, audit and control-related initiatives where required.
- Ensure delivery activities align with PP&D standards and governance requirements.
- Continuous Improvement
- Identify opportunities to improve processes, controls and operating models.
- Support process simplification, automation and business improvement initiatives.
- Contribute to delivery of measurable business outcomes and benefits.
Eligibility Requirements
- Relevant years' of experience delivering regulatory, remediation as well as strategic transformations and business change initiatives.
- Experience as a Project Manager, Business Analyst or hybrid PM/BA.
- Strong understanding of front-to-back business processes, controls and operational change.
- Strong stakeholder management and communication skills.
- Experience working across business, operations, risk, compliance and technology teams.
- Strong analytical and problem-solving capability.
- Ability to manage multiple priorities and deadlines.
Highly Regarded
- Experience in one or more of the following areas would be advantageous: Client onboarding, KYC, AML, client lifecycle management or related control and process improvement initiatives.
- Financial Crime Risk, Compliance, Legal, regulatory advisory or regulatory remediation initiatives.
- Data, systems, technology, target operating model or strategic transformation initiatives.
- Organisational design, team restructuring, function transition or integration of teams into new operating models.
- Commodities trading business or exposure to business desks or front-office stakeholders.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
Project Manager/Business Analyst Client Fulfilment in London employer: eClerx
eClerx is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in meaningful global projects while ensuring compliance and regulatory excellence. With a strong emphasis on professional growth, team collaboration, and innovative problem-solving, eClerx provides ample opportunities for career advancement and skill development, making it an ideal workplace for those looking to make a significant impact in the KYC domain.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager/Business Analyst Client Fulfilment in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Project Manager/Business Analyst Client Fulfilment at eClerx!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like eClerx or be willing to refer you for that Project Manager/Business Analyst Client Fulfilment position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from eClerx who’s on the lookout for their next Project Manager/Business Analyst Client Fulfilment star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Project Manager/Business Analyst Client Fulfilment role at eClerx!
We think you need these skills to ace Project Manager/Business Analyst Client Fulfilment in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at eClerx. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at eClerx
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at eClerx. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
