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- Tasks: Engage with clients to collect KYC documents and resolve queries.
- Company: Join eClerx, a leader in financial services and business process management.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real impact in the financial sector while using your bilingual skills.
- Qualifications: Fluency in Spanish and English, with experience in KYC or client servicing.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Type: Full-time (On-site)
Vertical: Financial Markets
Summary
We are looking for Outreach Analysts fluent in Spanish & English to support periodic and trigger-based KYC reviews. This role focuses on client and front-office engagement, ensuring timely collection of KYC documents and resolution of queries.
Responsibilities
- Initiate and manage outreach to clients for document collection
- Coordinate with relationship managers and compliance teams
- Track and follow up on outstanding documentation
- Maintain communication logs and outreach trackers
- Provide updates to periodic review teams
- Support audit-readiness and documentation completeness
- Contribute to continuous improvement of the outreach process and client experience
- Escalate delays or issues in obtaining documentation to appropriate stakeholders.
Eligibility Requirements
- Experience in KYC support or outreach roles or Client servicing roles
- Strong verbal and written communication and organizational skills
- Fluency in Spanish & English
- Prior experience in financial services or compliance preferred
- Ability to work under tight deadlines across multiple reviews and able to work independently
How to Apply
Click "Apply Now" to submit your resume through our career site. Be sure to include any relevant experience that aligns with the role. Qualified candidates will be contacted by a member of our recruitment team for next steps.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data.
KYC Analyst-Spanish Speaking in London employer: eClerx
Contact Detail:
eClerx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KYC Analyst-Spanish Speaking in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working as KYC Analysts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your KYC knowledge and current trends in financial services. We recommend practising common interview questions and having examples ready that showcase your skills in client engagement.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that KYC Analyst role. Make sure to highlight your bilingual skills and any relevant experience in your application to stand out!
We think you need these skills to ace KYC Analyst-Spanish Speaking in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the KYC Analyst role. Highlight any relevant experience in KYC support or client servicing, and don’t forget to showcase your fluency in Spanish and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific skills that align with the responsibilities listed in the job description.
Showcase Your Communication Skills: Since this role involves a lot of client engagement, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: Don’t forget to click 'Apply Now' on our career site! It’s the best way to ensure your application gets into the right hands. We can’t wait to see what you bring to the table!
How to prepare for a job interview at eClerx
✨Brush Up on KYC Knowledge
Make sure you understand the basics of KYC (Know Your Customer) processes and regulations. Familiarise yourself with common documentation requirements and the importance of compliance in financial services. This will show your interviewer that you're not just fluent in Spanish and English, but also knowledgeable about the role.
✨Showcase Your Communication Skills
Since this role involves client engagement, practice articulating your thoughts clearly in both languages. Prepare to discuss how you've successfully communicated with clients in the past, especially in challenging situations. This will highlight your ability to manage outreach effectively.
✨Prepare for Scenario Questions
Think of examples from your previous experience where you had to handle tight deadlines or resolve issues with documentation. Be ready to explain your thought process and the steps you took to ensure timely collection of KYC documents. This will demonstrate your problem-solving skills and ability to work independently.
✨Research eClerx and Its Values
Take some time to learn about eClerx and its commitment to client service and continuous improvement. Understanding their business model and values will help you align your answers with what they’re looking for, making you a more attractive candidate.