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- Tasks: Engage with clients to collect KYC documents and resolve queries.
- Company: Join a leading financial services firm in London.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Make a real impact in client relations while enhancing your skills.
- Qualifications: Fluent in Spanish and English, with KYC or client servicing experience.
The predicted salary is between 35000 - 45000 £ per year.
Location: London
Type: Full-time (On-site)
Vertical: Financial Markets
Summary
We are looking for Outreach Analysts fluent in Spanish & English to support periodic and trigger-based KYC reviews. This role focuses on client and front-office engagement, ensuring timely collection of KYC documents and resolution of queries.
Responsibilities
- Initiate and manage outreach to clients for document collection
- Coordinate with relationship managers and compliance teams
- Track and follow up on outstanding documentation
- Maintain communication logs and outreach trackers
- Provide updates to periodic review teams
- Support audit-readiness and documentation completeness
- Contribute to continuous improvement of the outreach process and client experience
- Escalate delays or issues in obtaining documentation to appropriate stakeholders
Eligibility Requirements
- Experience in KYC support or outreach roles or Client servicing roles
- Strong verbal and written communication and organizational skills
- Fluency in Spanish & English
- Prior experience in financial services or compliance preferred
- Ability to work under tight deadlines across multiple reviews and able to work independently
KYC Analyst-Spanish Speaking employer: eClerx
Contact Detail:
eClerx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KYC Analyst-Spanish Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in KYC or compliance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your KYC knowledge and current trends in financial markets. We recommend practising common interview questions and having examples ready that showcase your skills in client engagement and document management.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace KYC Analyst-Spanish Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in KYC support or client servicing roles. We want to see how your skills match the job description, so don’t be shy about showcasing your fluency in Spanish and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the KYC Analyst role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves a lot of client engagement and documentation.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at eClerx
✨Know Your KYC Basics
Make sure you brush up on your KYC knowledge before the interview. Understand the key processes, regulations, and the importance of client engagement in KYC reviews. This will show that you're not just fluent in Spanish and English, but also knowledgeable about the role.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, prepare to demonstrate these skills during the interview. Practice explaining complex concepts clearly and concisely, and be ready to discuss how you've effectively communicated with clients or teams in the past.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like delays in document collection or client queries. Think of examples from your previous experience where you successfully navigated similar challenges, and be ready to share those stories.
✨Highlight Your Organisational Skills
This role involves tracking documentation and maintaining logs, so be prepared to discuss how you stay organised under pressure. Share any tools or methods you use to manage multiple tasks and deadlines, as this will demonstrate your ability to thrive in a fast-paced environment.