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- Tasks: Engage with clients to collect KYC documentation and ensure compliance.
- Company: Dynamic financial institution in Singapore with a global reach.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Why this job: Join a team that makes a real impact in client relations and compliance.
- Qualifications: Bachelor's degree, 4+ years in client-facing roles, and Japanese proficiency.
- Other info: Opportunity for growth in a fast-paced financial environment.
The predicted salary is between 50000 - 70000 £ per year.
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) onboarding requirements, periodic refreshes and remediations. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.
The KYC Onboarding Specialist (KOS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines.
Responsibilities:- Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding.
- Outreach to clients requesting and collecting KYC documentation.
- Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions.
- Assist in tracking all KYC Onboarding related populations in partnership with coverage team.
- For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines.
- Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners.
- Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts.
- Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes.
- Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps.
- Raise process issues and improvements that collectively help our clients.
- Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, cross regional teams and other groups as needed.
- Ensure timely collection of client required documentation, including follow up where needed.
- Ensure voice of the client is heard while adhering to policies, laws, rules and regulations.
- Ensure performance metrics are met and any exceptions are resolved within required timeframes.
- Master customer due diligence (CDD) requirements and guide clients as needed to comply.
- Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply.
- Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
- Embrace a collaborative and output oriented culture.
- Bachelor's degree or equivalent experience.
- 4+ years experience in a client facing role within the financial services or a related industry.
- Preferred: Certified Anti-Money Laundering Specialist ("CAMS").
- Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions.
- Must demonstrate a strong client focus.
- Excellent interpersonal skills for motivation, collaboration and encouragement.
- Professional Demeanor: Demonstrating patience, composure, and positive attitude.
- Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
- Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
- Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
- Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.
- Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word.
- Japanese (at least B2 level) language proficiency is mandatory.
Client Outreach Specialist (Japanese Speaking) in Penarth employer: ECLERX PRIVATE LIMITED
Contact Detail:
ECLERX PRIVATE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Outreach Specialist (Japanese Speaking) in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who might know about openings for Client Outreach Specialists. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your pitch! When you get the chance to speak with potential employers, make sure you can clearly explain how your experience aligns with their needs. Highlight your client-facing skills and your understanding of KYC processes.
✨Tip Number 3
Stay updated on industry trends! Knowing the latest in AML CDD policies and regulations will not only impress interviewers but also show that you’re genuinely interested in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Outreach Specialist (Japanese Speaking) in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Outreach Specialist role. Highlight your experience in client-facing roles and any relevant skills, especially those related to KYC processes and financial services.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully engaged with clients and navigated compliance requirements in the past.
Show Off Your Language Skills: Since this role requires Japanese language proficiency, make sure to mention your language skills prominently. If you have any certifications or experiences that showcase your language abilities, include those too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at ECLERX PRIVATE LIMITED
✨Know Your KYC
Familiarise yourself with the KYC processes and regulations relevant to the financial markets. Understand the importance of client due diligence and be ready to discuss how you can contribute to enhancing the client experience while ensuring compliance.
✨Showcase Your Client-Facing Skills
Prepare examples from your past experiences where you've successfully engaged with clients. Highlight your interpersonal skills and how you've resolved issues or challenges, as this role heavily relies on building strong client relationships.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to analyse a problem and come up with multiple solutions. Be ready to share these examples during the interview, as the ability to think analytically is crucial for this position.
✨Brush Up on Your Japanese
Since Japanese language proficiency is mandatory, practice speaking and understanding business-related terminology in Japanese. You might be asked to demonstrate your language skills during the interview, so be prepared to engage in a conversation.