Client Outreach Specialist (Japanese Language) in Penarth

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) onboarding requirements, periodic refreshes and remediations. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.

The KYC Onboarding Specialist (KOS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines.

• Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding.
• Outreach to clients requesting and collecting KYC documentation.
• Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions.
• Assist in tracking all KYC Onboarding related populations in partnership with coverage team.
• For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines.
• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners.
• Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts.
• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes.
• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps.
• Raise process issues and improvements that collectively help our clients.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, cross regional teams and other groups as needed.
• Ensure timely collection of client required documentation, including follow up where needed.
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations.
• Ensure performance metrics are met and any exceptions are resolved within required timeframes.
• Master customer due diligence (CDD) requirements and guide clients as needed to comply.
• Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Embrace a collaborative and output oriented culture.

• Bachelor's degree or equivalent experience.
• 3+ years experience in a client facing role within the financial services or a related industry.
• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”).
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions.
• Must demonstrate a strong client focus.
• Excellent interpersonal skills for motivation, collaboration and encouragement.
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word.
• Japanese (at least B2 level) language proficiency is mandatory.

Click "Apply Now" to submit your resume through our career site. Be sure to include any relevant experience that aligns with the role. Qualified candidates will be contacted by a member of our recruitment team for next steps.

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data.