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For Companies At a Glance
- Tasks: Manage technical support cases and provide training to support staff.
- Company: Global telecommunications organisation with a focus on innovation.
- Benefits: Full-time permanent position with opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in technical communications and problem-solving skills required.
- Other info: Exciting projects and a chance to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are supporting a global telecommunications organisation based near Reigate who are looking to add a Technical Service Manager to their growing team. This is a full-time permanent position.
Key responsibilities will include:
- Providing briefings to to senior management regarding status and plan of action for support casesLiaising with teams as cases are escalated
- Minor projects that fall under support
- Provisioning training to 1st and 2nd line support staff
- Creating support documentation as required
- Tracking trends using the ticketing system and other resources
- Preparing handover notes for other in support teams
The Successful candidate will have:
- Ability to work on own initiative
- Royal Navy technical comms experience
- Understanding of wider MOD networks
- Ability to meet deadlines
- A strong passion for problem solving
- Ability to achieve CV clearance
- Technical experience of electronic/electrical, IT networking equipment and satellite communication
If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert!
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
Technical Service Manager employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications field and let them know you're on the hunt for a Technical Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your problem-solving skills. Think of examples from your past experiences where you've tackled challenges head-on, especially in technical environments. We want to see that passion for problem-solving shine through!
✨Tip Number 3
Don’t just wait for job alerts; be proactive! Check our website regularly for new postings and apply directly. The sooner you get your application in, the better your chances of landing that interview.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Technical Service Manager position.
We think you need these skills to ace Technical Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in technical communications and problem-solving. We want to see how your skills align with the role of Technical Service Manager!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We’re looking for candidates who can think on their feet and come up with effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Eclectic Recruitment
✨Know Your Tech Inside Out
As a Technical Service Manager, you'll need to demonstrate your technical expertise. Brush up on your knowledge of electronic/electrical systems, IT networking equipment, and satellite communication. Be ready to discuss specific examples from your experience that showcase your problem-solving skills.
✨Prepare for Scenario Questions
Expect questions that assess how you handle real-world situations. Think about past experiences where you successfully managed support cases or trained staff. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
You'll be liaising with senior management and various teams, so it's crucial to demonstrate strong communication abilities. Practice explaining complex technical concepts in simple terms. This will show that you can bridge the gap between technical and non-technical stakeholders.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their recent projects or initiatives, especially those related to telecommunications. Tailor your responses to align with their mission and demonstrate how you can contribute to their goals.
