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- Tasks: Handle customer calls, process requests, and support the team with admin tasks.
- Company: A friendly, family-feel business in Newmarket.
- Benefits: Full training provided, supportive team, and a professional office environment.
- Other info: Equal opportunities employer with a focus on team collaboration.
- Why this job: Step up from retail or hospitality into a rewarding customer service role.
- Qualifications: Positive attitude, good IT skills, and a willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
We are delighted to be partnering exclusively with a fantastic, family-feel business based in Newmarket, who are looking to add a Customer Service Assistant to their friendly and supportive team as soon as possible. This is an excellent opportunity for somebody looking to take the next step from a retail or hospitality background into a professional office environment.
Main Duties:
- Handling incoming customer calls and enquiries
- Processing customer requests accurately and efficiently
- Developing strong product knowledge
- Updating and maintaining the CRM system
- Supporting the wider team with administrative duties
The Successful Candidate Will:
- Enjoy working in a customer-focused environment
- Be a strong team player
- Have excellent attention to detail
- Possess good IT skills
- Have a positive, proactive attitude
Previous office experience is not essential; full training will be provided for the right person with a great attitude and willingness to learn.
Eclectic Recruitment is an equal opportunities employer and welcomes applications from all suitably qualified individuals. We endeavour to respond to every candidate. However, if you have not heard from us within 10 days, please assume that on this occasion your application has been unsuccessful or the position has now been filled. Please feel free to contact our office to discuss other opportunities.
Customer Service Executive in Suffolk employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Suffolk
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, try role-playing with a friend. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from your retail or hospitality experience where you worked well with others. We want to see that you can thrive in a friendly team environment.
✨Tip Number 4
Stay positive and proactive! Employers love candidates who bring good energy. During your interview, share how you tackle challenges with a can-do attitude. Remember, we’re rooting for you!
We think you need these skills to ace Customer Service Executive in Suffolk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service, even if it's from retail or hospitality. We want to see how your background can translate into our friendly office environment!
Be Detail-Oriented: Since attention to detail is key for this role, take the time to proofread your application. We appreciate candidates who take pride in their work and can present a polished application.
Demonstrate Your Team Spirit: We love team players! In your application, share examples of how you've worked well with others in the past. This will show us that you're ready to fit right into our supportive team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Eclectic Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences in retail or hospitality. Highlight how you handled difficult situations, resolved customer complaints, or went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
The company values teamwork, so be prepared to discuss how you work well with others. Share stories that illustrate your ability to collaborate, support colleagues, and contribute positively to a team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you determine if the company is the right fit for you. Consider asking about the training process, team dynamics, or opportunities for growth within the company.