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For Companies At a Glance
- Tasks: Manage and grow customer accounts while building strong relationships and spotting new opportunities.
- Company: A thriving business in the industrial/manufacturing sector with a focus on growth.
- Benefits: Full-time, permanent role with opportunities for impact and career development.
- Other info: Dynamic environment with a focus on results and multiple priorities.
- Why this job: Join a proactive team where your efforts directly contribute to customer success and company growth.
- Qualifications: Experience in account management and strong relationship-building skills are essential.
Our client, a growing and highly successful business within the industrial/manufacturing sector, is looking to appoint an ambitious Strategic Account Manager to join their commercial team on a full-time, permanent basis. This is a high-impact role focused on managing and growing an established portfolio of UK and Ireland customers. You will be responsible for protecting existing revenue, building strong long-term relationships, and identifying new opportunities to increase profitable growth. This is not a passive account management role; it requires a proactive, commercially minded individual who enjoys building relationships, spotting opportunities, and driving results.
Key Responsibilities:
- Manage a portfolio of established customer accounts across the UK & Ireland
- Build strong relationships with multiple stakeholders within customer organisations
- Conduct regular account reviews and proactive customer contact
- Identify opportunities for upselling, cross-selling and new applications
- Protect existing revenue by identifying risks and preventing churn
- Create and manage customer growth plans and commercial proposals
- Maintain accurate CRM records, forecasts and pipeline activity
- Work closely with internal sales, customer service and operational teams
- Support onboarding of new customers and ensure smooth handovers
The Successful Candidate:
- Previous experience in Account Management, Key Accounts or Client Growth roles
- Proven ability to retain and grow customer accounts
- Strong commercial awareness and confidence negotiating with customers
- Excellent communication and relationship-building skills
- Highly organised with the ability to manage multiple priorities
- CRM experience (HubSpot, Salesforce or similar)
- Proactive, driven and results-focused approach
- Experience within manufacturing, construction or technical products would be advantageous
If you are a commercially focused Account Manager looking for a role where you can genuinely make an impact, we would love to hear from you.
Strategic Account Manager employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Strategic Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its customers. Understand their needs and think about how you can help them grow. This will show you're proactive and ready to make an impact from day one!
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience in account management can translate into success for their business. Highlight your ability to build relationships and drive results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Strategic Account Manager role. Highlight your experience in account management and any relevant achievements that showcase your ability to grow customer accounts and build strong relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed accounts and driven results in previous positions.
Showcase Your Commercial Awareness: In your application, demonstrate your commercial awareness. Talk about how you've identified opportunities for upselling or cross-selling in the past, and how you plan to do the same in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Eclectic Recruitment
✨Know Your Accounts
Before the interview, dive deep into the company’s existing customer accounts. Understand their needs, challenges, and how the role of Strategic Account Manager can add value. This will show your proactive approach and genuine interest in the position.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight specific instances where your communication skills led to upselling or cross-selling opportunities. This is crucial for demonstrating your fit for a role that focuses on long-term relationships.
✨Be Ready with Growth Strategies
Think about potential growth strategies you could implement for the accounts you'll manage. Bring ideas on how to protect existing revenue and identify new opportunities. This will illustrate your commercial awareness and proactive mindset, which are key for this role.
✨Familiarise Yourself with CRM Tools
Since CRM experience is essential, brush up on the tools mentioned in the job description, like HubSpot or Salesforce. Be prepared to discuss how you've used these tools to manage accounts effectively and maintain accurate records, forecasts, and pipeline activity.