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- Tasks: Support users with legal applications and deliver training to enhance their tech skills.
- Company: Top 150 UK law firm known for its collaborative culture and investment in technology.
- Benefits: Hybrid working, ongoing training, and a competitive benefits package.
- Other info: Great opportunity for career growth in a dynamic legal environment.
- Why this job: Join a supportive team and make a real impact in the legal tech space.
- Qualifications: Experience in IT support or legal roles, strong communication skills, and a proactive mindset.
We are currently working with a highly regarded Top 150 UK law firm looking to recruit an Application Support Specialist into their growing IT and business support function based in Alconbury. This is an excellent opportunity for someone with either an IT support background or experience within the legal sector — such as a Legal Secretary, Legal Assistant, or Junior Paralegal — who enjoys systems, training, and helping colleagues get the best out of technology. The firm is known for its collaborative culture, strong staff retention, and continued investment in legal technology and operational improvement.
The role will involve supporting users across a range of legal and business applications while acting as a key point of contact for training, guidance, and system support.
Benefits include:
- Hybrid working flexibility.
- Supportive and collaborative working culture.
- Ongoing training and development opportunities.
- Exposure to modern legal technology and systems projects.
- Competitive benefits package.
Typical duties for the role will include:
- Providing first-line and second-line support across legal and business systems.
- Assisting users with application queries and troubleshooting issues.
- Delivering one-to-one and group training sessions to staff across the firm.
- Explaining processes and system functionality clearly to non-technical users.
- Producing training materials, user guides, and process documentation.
- Supporting onboarding and induction training for new starters.
- Liaising with software providers and internal stakeholders to resolve issues.
- Assisting with system upgrades, testing, and implementation projects.
- Identifying opportunities to improve processes and user experience.
The successful candidate will have:
- Previous experience within IT support, application support, or a legal support environment.
- Strong communication and interpersonal skills.
- Confidence delivering training and supporting users at all levels.
- A proactive and solutions-focused approach.
- Strong organisational skills and attention to detail.
- Experience working within a professional services or legal environment would be advantageous.
If this role looks like the new challenge that you are looking for, please apply via the advert or contact us directly for a confidential discussion.
We endeavour to reply to every candidate, every time, but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.
Legal Support employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with legal tech or application support, create a portfolio showcasing your achievements. This could be anything from training materials you’ve developed to successful projects you’ve been part of.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and legal processes. Think about how you can demonstrate your problem-solving skills and your ability to communicate complex information clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our collaborative culture.
We think you need these skills to ace Legal Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any IT support or legal experience you have, and don’t forget to mention your communication skills and training abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. Be sure to show off your proactive approach and solutions-focused mindset.
Showcase Your Training Skills: Since the role involves delivering training, include examples of any training sessions you've conducted or materials you've created. This will demonstrate your ability to communicate complex information clearly to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Eclectic Recruitment
✨Know Your Tech
Make sure you brush up on the legal technology and systems mentioned in the job description. Familiarise yourself with common applications used in the legal sector, as well as any specific tools the firm might use. This will show your enthusiasm and readiness to hit the ground running.
✨Showcase Your Communication Skills
Since the role involves training and supporting users, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical colleagues in the past. This will demonstrate your ability to connect with users at all levels.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as troubleshooting a common issue or delivering a training session. Be ready to discuss how you would approach these situations, highlighting your proactive and solutions-focused mindset.
✨Highlight Your Organisational Skills
The job requires strong organisational skills and attention to detail. Bring examples of how you've managed multiple tasks or projects effectively in previous roles. This will reassure the interviewers that you can handle the demands of the position.