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- Tasks: Lead IT support, manage daily functions, recruit and train staff, and improve IT processes.
- Company: Join a top employer in Cambridge known for its supportive work culture.
- Benefits: Enjoy a permanent role with opportunities for travel and professional development.
- Why this job: Make an impact by solving company-wide IT issues and leading a dynamic team.
- Qualifications: Experience in IT support, strong interpersonal skills, and knowledge of Microsoft systems required.
- Other info: Candidates will be contacted within 10 days; reach out for other opportunities if not.
We are delighted to be working with an employer of choice based in Cambridge. They are recruiting for an experienced IT Support Manager to join their team on a full time, permanent basis. Key responsibilities will include: * Managing the day-to-day delivery of the IT functions * Recruiting new staff members * Training of new staff members * Working with colleagues across multiple offices nationally * Seeking ways to improve IT to solve wider company issues * Ensuring processes and procedures are in place * Travelling to other office when required * Being responsible for technical development projects The successful candidate will have: * Experience in a similar role * Experience in delegating tasks effectively * Knowledge of document management and customer relationship management systems * Excellent interpersonal skills * Experience working with Microsoft operating systems * Good understanding of hardware We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions
IT Support Lead employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead
✨Tip Number 1
Make sure to highlight your experience in managing IT functions and leading teams. Use specific examples from your past roles to demonstrate how you've successfully managed day-to-day operations and improved processes.
✨Tip Number 2
Since the role involves recruiting and training new staff, be prepared to discuss your approach to team building and mentorship. Share any successful strategies you've implemented in previous positions to develop talent.
✨Tip Number 3
Familiarize yourself with the company's IT systems and tools, especially document management and customer relationship management systems. Showing that you have done your homework can set you apart from other candidates.
✨Tip Number 4
Emphasize your interpersonal skills and ability to work collaboratively across multiple offices. Provide examples of how you've effectively communicated and coordinated with remote teams in the past.
We think you need these skills to ace IT Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support management. Focus on relevant roles where you managed teams, improved processes, or worked with document management and customer relationship management systems.
Craft a Strong Cover Letter: In your cover letter, emphasize your interpersonal skills and your ability to delegate tasks effectively. Mention specific examples of how you've improved IT functions in previous roles.
Showcase Technical Skills: Clearly outline your technical skills, especially your experience with Microsoft operating systems and hardware. This will demonstrate your capability to handle the technical development projects mentioned in the job description.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Eclectic Recruitment
✨Showcase Your Leadership Skills
As an IT Support Lead, you'll be managing a team. Be prepared to discuss your previous experience in leading teams, delegating tasks, and how you handle conflicts or challenges within a group.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of document management and customer relationship management systems. Be ready to discuss specific tools you've used and how they can benefit the company.
✨Highlight Interpersonal Skills
Excellent interpersonal skills are crucial for this role. Prepare examples of how you've effectively communicated with colleagues across different offices and how you’ve trained new staff members in the past.
✨Be Ready to Discuss Improvement Strategies
The employer is looking for someone who can seek ways to improve IT functions. Think about past experiences where you identified issues and implemented solutions that had a positive impact on the organization.
