At a Glance
- Tasks: Manage customer queries and complaints, ensuring quick and professional resolutions.
- Company: Established organisation with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a dynamic team in a role that values initiative and attention to detail.
- Why this job: Make a real difference in customer experiences while developing your problem-solving skills.
- Qualifications: Experience in customer service or technical support, strong communication skills.
The predicted salary is between 26000 - 30000 £ per year.
A well-established organisation is seeking a proactive and solutions-focused Customer Resolutions Coordinator to join its technical team. This role plays a key part in managing customer queries and complaints, ensuring issues are resolved quickly and professionally to maintain a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer queries and complaints via phone and email in a timely and professional manner
- Investigate and resolve issues efficiently, liaising with internal teams where required
- Provide clear and accurate updates to customers
- Offer product and technical support to customers experiencing issues
- Work closely with processing, bookings, and field teams to ensure seamless problem resolution
- Ensure all communication reflects a high standard of customer care and professionalism
Candidate Requirements:
- Previous experience in a customer service, complaints handling, or technical support role
- Strong problem-solving skills with the ability to think quickly and take initiative
- Excellent communication skills, both written and verbal
- Confident telephone manner with the ability to handle challenging conversations
- Highly organised with strong attention to detail
- A positive attitude and customer-focused approach
Customer Support Coordinator employer: Eclectic Recruitment
Join a well-established law firm in Luton as the Head of Family Law, where you will lead a dynamic team and have the opportunity to shape the future of family law practice. With a competitive salary, a strong focus on career progression, and a supportive work culture that values collaboration and innovation, this role offers a meaningful and rewarding career path for experienced professionals. Embrace the chance to develop your skills while making a significant impact in the community.
