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For Companies At a Glance
- Tasks: Deliver outstanding customer service and manage client queries in a fast-paced office.
- Company: Well-established organisation in South Cambridge with a friendly team.
- Benefits: Great opportunity for career growth and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Confident communication skills, attention to detail, and a proactive attitude.
The predicted salary is between 24000 - 36000 £ per year.
We are working on behalf of a highly respected and well-established organisation in South Cambridge who are looking to recruit a Customer Service Advisor to join their friendly and professional team. This is a fantastic opportunity for someone who enjoys delivering outstanding customer service and thrives in a fast-paced, office-based environment.
Responsibilities
- Answering incoming telephone calls and responding to email enquiries
- Managing queries via an internal ticketing system
- Accurately recording client data on internal systems
- Supporting clients with service bookings and appointments
- Proactively assisting clients with purchasing decisions
- Supporting the wider team with administrative duties
Requirements
- The want to work within an office-based role
- A confident and professional telephone manner
- Good written and verbal communication skills
- Attention to detail
- IT skills
- A positive, proactive and team-focused approach
If this role looks of interest, please contact Liam ASAP! We endeavour to reply to every candidate, every time — but if you haven’t heard from us within 10 days, please assume your application has been unsuccessful on this occasion.
Customer Service Advisor employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being a part of their culture.
✨Tip Number 2
Practice your phone skills! Since this role involves answering calls, try role-playing with a friend or family member. This will help you feel more confident and ready to handle any customer queries that come your way.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the team. Plus, it gives you a chance to see if the company is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like your telephone manner and attention to detail.
Showcase Your Communication Skills: Since good written and verbal communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or errors before hitting send!
Demonstrate Your Team Spirit: We love a positive, proactive approach! In your application, share examples of how you've worked well in a team or supported colleagues in previous roles. It shows you’re a great fit for our friendly environment.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Eclectic Recruitment
✨Know the Company
Before your interview, take some time to research the organisation. Understand their values, mission, and what sets them apart in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires a confident and professional telephone manner, practice answering common customer service scenarios out loud. You can even role-play with a friend or family member to get comfortable with responding to queries and managing difficult situations.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples where your attention to detail made a difference. Whether it’s accurately recording client data or managing queries, having specific instances ready will demonstrate your capability and fit for the role.
✨Emphasise Teamwork
This position is team-focused, so highlight your ability to work well with others. Share experiences where you’ve collaborated with colleagues to achieve a common goal or supported your team during busy periods. This will show that you’re not just a lone wolf but a valuable team player.
