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For Companies At a Glance
- Tasks: Engage with customers through calls and emails while managing data and administration tasks.
- Company: Join a well-respected, family-oriented business in Newmarket.
- Benefits: Enjoy a competitive salary and a supportive team environment.
- Why this job: Perfect for those who love customer interaction and want to grow in a friendly office culture.
- Qualifications: Must have attention to detail, IT skills, and a great phone manner.
- Other info: Apply quickly to seize this exciting opportunity!
The predicted salary is between 28800 - 43200 £ per year.
We are excited to be recruiting for a well-established, highly respected business in Newmarket. The role will be office based and offers the successful candidate the chance to work in a lovely, family feel team.
Key duties will include:
- Answering phone calls from customers
- Responding to customer emails
- Administration of policy changes
- Checking customer ID via Zoom calls
- Adding data to the CRM system
- General office administration
The successful candidate will have:
- The want to work in a customer focussed office role
- Excellent attention to detail
- IT proficiency
- Fantastic telephone manner
If this role looks like your next challenge, please contact Liam ASAP or apply via the advert!
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
Customer Service Administrator employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its values. Research their customer service approach and be ready to discuss how your own values align with theirs during any conversations or interviews.
✨Tip Number 2
Practice your telephone manner before applying. Since this role requires excellent communication skills, consider role-playing phone calls with a friend to refine your tone and clarity.
✨Tip Number 3
Brush up on your IT skills, especially with CRM systems. If you have experience with specific software, be prepared to discuss it and highlight how quickly you can adapt to new technologies.
✨Tip Number 4
Prepare examples of how you've demonstrated attention to detail in previous roles. Think of specific situations where your diligence made a difference, as this will showcase your suitability for the position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your attention to detail and IT proficiency, as these are key skills for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've excelled in customer-focused roles and your ability to handle administrative tasks effectively.
Highlight Communication Skills: Since the role requires excellent telephone manners and email communication, provide examples in your application that demonstrate your strong communication skills and ability to engage with customers.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar.
How to prepare for a job interview at Eclectic Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this role is all about being customer-focused.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, prepare to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to double-check your tasks.
✨Prepare for IT Proficiency Questions
As IT proficiency is a key requirement, be ready to discuss your experience with CRM systems and other relevant software. If possible, brush up on the specific tools mentioned in the job description to show you're well-prepared.
✨Practice Your Telephone Manner
Given that you'll be answering phone calls from customers, practice your telephone manner before the interview. Consider doing mock calls with a friend to ensure you sound friendly and professional.
