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- Tasks: Lead technical service delivery and improve customer service frameworks.
- Company: Join a leading telecommunications company in Cambridge.
- Benefits: Full-time permanent position with growth opportunities.
- Other info: Work closely with customers and internal teams for successful service onboarding.
- Why this job: Make a real impact in a dynamic tech environment.
- Qualifications: Experience in technical service delivery and project management is a plus.
The predicted salary is between 45000 - 55000 £ per year.
We are working with a leading telecommunications company based in Cambridge who are looking for a Service Lead to join their growing team. This is a full-time permanent position, 5 days onsite.
- Proactively managing technical service delivery, working with customers, partners, and internal teams
- Leading service review activities, including improvement planning and performance reporting
- Supporting delivery against agreed SLAs
- Leading initiatives for the ongoing improvements of customer service frameworks
- Supporting the operations team to develop SaaS based service modules for the product portfolio
- Ensuring successful service onboarding
- Working in partnership with customers and internal teams to understand technical implementations
- Experience in a technical service delivery role working in a product development organisation
- Experience in technical service delivery in a B2B environment
- Experience working within software/hardware product development lifecycle
- Service or project management qualifications (desirable)
If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert!
Teamleider mbo in Cambridge employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teamleider mbo in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the telecommunications industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's service delivery processes. Show them you understand their needs and how you can improve their customer service frameworks. We want to see that you've done your homework!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past roles where you led initiatives or improved service delivery. This will help us see your potential impact on the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Teamleider mbo in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in technical service delivery and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Teamleider mbo role. Share specific examples of how you've led service improvements or managed customer relationships in the past.
Showcase Your Technical Skills: Since this role involves working with SaaS and product development, don’t forget to mention any technical skills or tools you’re familiar with. We love seeing candidates who can hit the ground running!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s super easy and ensures your application goes straight to us for review!
How to prepare for a job interview at Eclectic Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the telecommunications company thoroughly. Understand their products, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Technical Expertise
Since this role involves technical service delivery, be prepared to discuss your experience in detail. Bring examples of how you've managed service delivery in a B2B environment and any relevant projects you've worked on. Highlight your understanding of the software/hardware product development lifecycle.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to lead service review activities. Think of specific scenarios where you've improved customer service frameworks or met SLAs. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to service onboarding or how they measure success in service delivery. This shows that you're not just interested in the job, but also in how you can contribute to their goals.