Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead technical service delivery and improve customer service frameworks.
- Company: Join a leading telecommunications company in Cambridge with a vibrant team.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by enhancing customer experiences and driving service improvements.
- Qualifications: Experience in technical service delivery and project management is a plus.
The predicted salary is between 40000 - 50000 £ per year.
We are working with a leading telecommunications company based in Cambridge who are looking for a Service Lead to join their growing team. This is a full-time permanent position, 5 days onsite.
- Proactively managing technical service delivery, working with customers, partners, and internal teams.
- Leading service review activities, including improvement planning and performance reporting.
- Supporting delivery against agreed SLAs.
- Leading initiatives for the ongoing improvements of customer service frameworks.
- Supporting the operations team to develop SaaS based service modules for the product portfolio.
- Ensuring successful service onboarding.
- Working in partnership with customers and internal teams to understand technical implementations.
- Experience in a technical service delivery role working in a product development organisation.
- Experience in technical service delivery in a B2B environment.
- Experience working within software/hardware product development lifecycle.
- Service or project management qualifications (desirable).
If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert!
Team leader, store leader in Cambridge employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team leader, store leader in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the telecommunications industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss service delivery and customer frameworks confidently. We want you to shine when they ask about your experience!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've led teams or projects, especially in a B2B environment. We need to see that you can manage and improve service delivery effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team leader, store leader in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in technical service delivery and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've led service improvements or managed technical deliveries in the past.
Showcase Your Team Leadership Skills: Since this role involves leading teams, make sure to mention any previous leadership experiences. We want to see how you’ve motivated others and driven successful outcomes!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster!
How to prepare for a job interview at Eclectic Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the telecommunications company thoroughly. Understand their products, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Technical Expertise
Since the role involves technical service delivery, be prepared to discuss your experience in this area. Bring examples of past projects where you successfully managed service delivery or improved customer service frameworks. Highlight any relevant qualifications you have in service or project management.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to lead initiatives. Think of specific situations where you had to manage a team or improve service delivery, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to service delivery, how they measure success, or what challenges the team is currently facing. This shows that you’re engaged and thinking critically about how you can contribute.