At a Glance
- Tasks: Help customers solve their issues and ensure satisfaction through effective communication.
- Company: Join a well-established organisation with a supportive team culture.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Other info: Perfect for those who thrive in fast-paced settings and love helping others.
- Why this job: Be the hero for customers by resolving their queries and making a real difference.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
The predicted salary is between 26000 - 30000 £ per year.
A well-established organisation is seeking a proactive and solutions-focused Customer Resolutions Coordinator to join its technical team. This role plays a key part in managing customer queries and complaints, ensuring issues are resolved quickly and professionally to maintain a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer queries and complaints via phone and email in a timely and professional manner
- Investigate and resolve issues efficiently, liaising with internal teams where required
- Provide clear and accurate updates to customers
- Offer product and technical support to customers experiencing issues
- Work closely with processing, bookings, and field teams to ensure seamless problem resolution
- Ensure all communication reflects a high standard of customer care and professionalism
Candidate Requirements:
- Previous experience in a customer service, complaints handling, or technical support role
- Strong problem-solving skills with the ability to think quickly and take initiative
- Excellent communication skills, both written and verbal
- Confident telephone manner with the ability to handle challenging conversations
- Highly organised with strong attention to detail
- A positive, and customer-focused approach
This role offers the opportunity to join a collaborative and supportive team, ideal for someone who enjoys problem-solving and delivering excellent customer outcomes in a fast-paced environment.
Please apply via the advert or contact Megan at Eclectic Recruitment for more information.
We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.
Customer Support Specialist employer: Eclectic Recruitment Ltd
Eclectic Recruitment Ltd is an exceptional employer, offering a dynamic work environment in Luton where you can lead and grow a high-impact Family Law team. With a commitment to employee development, competitive salaries, and comprehensive benefits, the firm fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to thrive and make a meaningful impact in their career.
