At a Glance
- Tasks: Provide top-notch support via phone, email, and live chat to help customers.
- Company: Join a well-established business with a strong reputation in customer service.
- Benefits: Enjoy a supportive work environment and opportunities for professional growth.
- Other info: Ideal for those looking to kickstart their career in customer support.
- Why this job: Make a difference by helping customers solve their issues and enhancing their experience.
- Qualifications: Fluent in English and French, with strong communication and problem-solving skills.
The predicted salary is between 24750 - 30250 £ per year.
We are delighted to be working with a well-established business to recruit a Customer Support Analyst. You will provide support across phone, email and live chat, while managing a varied caseload and working closely with internal teams.
- Provide professional, customer-focused support via phone, email and live chat, resolving queries efficiently.
- Provide customers with guidance and escalate more detailed training where appropriate.
- Must be fluent in English and French.
- Can speak Spanish and/or Italian.
- Previous experience in a customer service or support role, ideally involving phone, email and live chat.
- Excellent communication skills with a professional telephone manner and strong customer service focus.
- Previous technical support experience would be beneficial, although strong customer service and logical problem-solving skills are equally important.
Remote Support Analyst in Cambridge employer: Eclectic Recruitment Ltd
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