Network Services Coordinator in Bristol

A leading defence company is recruiting for a Network Service
Coordinator to support a centralised Network Service Function.
Reporting directly to the Network Service Specialist, you will
play an important role in supporting the delivery and continuous
improvement of network services, working closely with colleagues
across Network Security, Network Operations, Network Projects and
the wider Information Management function. If you have a
background in IT service management and are looking for a role
where you can contribute to service improvement and make a
genuine difference, we would be keen to hear from you.

Key Responsibilities:

* Provide centralised coordination and support across the Network
Service Function.
* Support the implementation and continuous improvement of ITIL
processes, including Incident, Change and Problem Management.
* Work collaboratively with Network Security, Network Operations,
Network Projects and wider business stakeholders.
* Produce and interpret service reports using ITSM tools,
identifying trends and opportunities for improvement.
* Contribute fresh ideas and support the development of
processes, ensuring effective service delivery across the
function.

The Ideal Candidate:

* Holds an ITIL Foundation qualification, ideally V3 or above,
with a good understanding of ITIL frameworks and methodologies.
* Has experience implementing ITIL-based practices, including
Incident, Change, Problem Management and Continual Service
Improvement (CSI).
* Has an awareness of project management methodologies such as
PRINCE2, Agile and Lean.
* Demonstrates excellent organisational and problem-solving
skills, with the ability to work effectively under pressure.
* Experience within the defence or public sector would be
advantageous
* Security Clearance is required, ideally to SC level
* The ability to travel within the UK and Europe when necessary
is desirable.

The role offers flexible hybrid working, with arrangements agreed
within the team based on project requirements and individual
needs. There may also be opportunities for international travel
and collaboration.

This position offers a lucrative benefits package, which includes
but is not limited to:

* Company bonus scheme, based on company performance
* Strong employer pension contribution
* Opportunity for paid overtime
* Generous flexi leave allowance, with additional days available
* Flexible working arrangements welcomed
* Enhanced parental leave, covering maternity, adoption, shared
parental and paternity leave, plus neonatal leave and fertility
testing/treatment support
* Excellent on-site facilities, including subsidised meals and
free car parking
* Healthcare Cash Plan, providing support with everyday
healthcare expenses including optical, dental, health and
wellbeing

Please note that due to the nature of the client's business, only
candidates who currently hold full British Citizenship without
limitations, or Dual Nationality inclusive of British
Citizenship, will be considered. Successful candidates will also
be required to complete the relevant security screening.

Please apply via the advert or contact Annabella at Eclectic
Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you
haven't heard back within 10 days, please understand that you
have unfortunately been unsuccessful for this position, or the
position has been filled. Please call the office or send an email
to discuss other potential opportunities.