At a Glance
- Tasks: Provide top-notch IT support for workstations, networks, and software.
- Company: Join ECLARO, a leading tech solutions provider in Portsmouth, VA.
- Benefits: Enjoy 401k, health insurance, and commuter benefits.
- Other info: Great opportunity for growth and learning in a supportive team.
- Why this job: Kickstart your tech career and make a real difference in a dynamic environment.
- Qualifications: IT experience with a focus on Active Directory and Microsoft systems.
The predicted salary is between 30000 - 40000 £ per year.
Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Technical Support Specialist in Portsmouth, VA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities
- Responsible for handling first level and escalated support of service requests involving workstations, printers, networks and vendor specific hardware and software.
- Support ticket management for various end user requests.
- Configure, monitor and maintain updated virus protection software.
- Install new software and upgrade software for Desktop Operating Systems.
- Manage accounts and password resets in Active Directory.
- Setup, install, deploy operating system and software patches to Desktop Computers and servers.
- Maintain documentation of new and existing infrastructure and services.
- Once systems are installed, test system and troubleshoot bugs to ensure proper connectivity and compatibility/integration with interconnected systems.
- Provide technical advice to department management on software and hardware capabilities, limitations, and cost.
- Experience with Windows Server Update Services (WSUS) patch management.
- Proficient PC desktop troubleshooting and mobile device knowledge (iOS, Android).
- Basic networking knowledge (TCP/IP, DNS, DHCP, Lan/Wan).
- Perform other duties as assigned.
Required Qualifications
- Associates degree in Information Technology or a related field and 1 to 3 years of experience in IT with at least 1 year in maintaining an Active Directory environment.
- Experience with Windows Group Policy management.
- Experience with Microsoft Operating systems and Microsoft Office Products.
- Any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
- Serves on-call and may have to provide after-hours troubleshooting and maintenance activities.
Preferred Qualifications
- Must be physically able to operate a variety of computers and peripheral equipment, scanners, copiers, telephones, etc.
- Must be able to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must have the ability to stoop, kneel, crouch, crawl, climb, and balance.
- Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics of data, people or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information.
Language Ability: Requires the ability to read a variety of computer supplies magazines, reports, records, run sheets, invoices, purchase orders, etc.
Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, follow oral and written instructions.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; and to determine percentages and decimals.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using computer equipment.
Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.
Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions.
Physical Communication: Requires the ability to talk and/or hear.
Benefits
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
IT Technical Support Specialist in Cornholme employer: ECLARO
ECLARO is an exceptional employer that fosters a collaborative and innovative work environment in Portsmouth, VA, where IT Technical Support Specialists can thrive. With a strong commitment to employee growth, ECLARO offers comprehensive benefits including a 401k plan, medical, dental, and vision insurance, as well as opportunities for professional development. The company values diversity and inclusivity, ensuring that every team member feels valued and empowered to contribute to the success of their clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Specialist in Cornholme
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECLARO values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECLARO might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECLARO!
✨Direct Apply to ECLARO
Let's not forget to apply directly through the ECLARO website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technical Support Specialist in Cornholme
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECLARO.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECLARO. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECLARO
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
