Reporting into the IT function, you will be instrumental in the successful implementation, maintenance, security, and ongoing development of our digital systems. From system set-up and configuration to testing, reporting, user access management, and issue resolution, you'll ensure our systems remain reliable, secure, and fit for purpose.
Working collaboratively with colleagues across IT, HR, Payroll, Finance, Business Insight, and operational teams, as well as external suppliers, you will help drive system improvements, streamline processes, and enhance the user experience. You'll provide expert day-to-day support, troubleshoot technical issues, identify opportunities for automation and innovation, and contribute to projects that maximise the value of ECL's digital investments.
This is an exciting opportunity for someone who enjoys combining technical expertise with excellent stakeholder engagement. You'll bring a natural curiosity for how systems work, strong attention to detail, and a proactive approach to solving problems, while building positive relationships across the organisation to deliver meaningful business improvements.
About You
- Solid experience of providing administrative, technical, reporting, or systems support within an IT, business systems, HR systems, payroll, or corporate systems environment.
- Experience of supporting the implementation, maintenance, administration, reporting, or improvement of business systems, HR systems, payroll systems, or other enterprise applications.
- Good analytical and problem-solving skills, with the ability to investigate system issues, identify root causes, and help implement practical solutions.
- Understanding of change control and service desk processes.
- Strong communication skills, with the ability to explain system processes clearly to different audiences.
- Ability to work collaboratively and build positive relationships with stakeholders and customers.
- Knowledge of Power BI, Power Automate, SharePoint, SQL, APIs/integrations, SFTP, reporting tools or workflow systems.
- Experience of systems testing, data migration, user acceptance testing, system configuration, integrations, access management, or report development.
- Knowledge of IT service management principles, information governance, cyber security awareness, business systems administration, or HR/payroll systems would be desirable.
- 55p paid per mile tax-free
- Up to 32 days annual leave a year (inclusive of bank holidays)
- Fully paid induction and training with ongoing support
- Career development opportunities with access to paid for qualifications
- Annual salary reviews
- Annual performance-related bonus
- Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
- Healthcare support scheme via Healthshield paid for by ECL
- Employee Loyalty Scheme with long service awards
- Employee referral program - £350 for referring a friend
- Employee Assistance Programme available 24/7
- Access to Blue Light Card
- Mental health first aiders in every service
- Reimbursement of professional membership related to your role
About Us
At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.
Our vision is to transform lives, empowering independence through care excellence for all. We're looking for talented individuals who share our values of caring, excellence, integrity and teamwork, and are driven to make a positive and lasting impact on the lives of others.
We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.
Please note that while ECL does hold a visa sponsor licence, we do not currently accept direct applications from candidates requiring visa sponsorship. Instead, we work with a designated third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application.
IT Business Systems Administrator in Chelmsford employer: ECL
ECL is an exceptional employer located in Horsham, West Sussex, offering a supportive work culture that prioritises employee wellbeing and development. With generous benefits such as up to 32 days of annual leave, a comprehensive healthcare support scheme, and opportunities for career advancement through paid qualifications, ECL fosters a rewarding environment for its staff. Join us in making a meaningful impact on the lives of vulnerable customers while enjoying a fulfilling career with a company that values diversity and inclusivity.
