Client Manager

Location: London (Hybrid); 2-3 days in office

About us

We use the latest behavioural science to transform the performance of companies and the lives of people who work in them. Since we started MindGym, we’ve partnered with over half the FTSE 100 and S&P 100, equipping them with an all-important human advantage.

MindGym was born around a kitchen table in 2000. We’ve worked with most of the world’s top 500 companies, inspiring and transforming the performance of over three million people.

The Role:

• You’ll be selling behavioural interventions that drive action in some of the largest companies in the world.
• You’ll have compelling conversations with mid- to senior-level decision makers within HR and L&D to understand their people and performance challenges.
• You’ll partner with your Practice Lead or a Client Director on more complex deals.
• You’ll propose suitable solutions from a range of products and solutions.
• You will partner with our Project Managers and Solutions & Design teams to deliver the work you sold to high quality.
• You’ll primarily focus on growing new business and expanding work with existing clients.
• You will manage the entire sales lifecycle, from sourcing leads to managing medium complexity programs.

Responsibilities:

Account Management:

• Manage a portfolio of clients of different sizes/complexity.
• Identify and build relationships with stakeholders across these clients that have a business challenge that MindGym can help solve.

Communication:

• Represent MindGym’s point-of-view on important people challenges.
• Build simple, clear and succinct solution presentations and commercial proposals to human capital issues.
• Effectively represent MindGym in client proposals, pitches, meetings and networking events.

Collaboration across teams:

• Partner with PL, Solutions Strategy and Executive Sponsors to ensure high quality insights are delivered to our clients.
• Partner with colleagues in the Client Delivery Team to ensure quality execution of what you have sold.
• Share insights and learnings across the Client Team.
• Ensure all information delivered is relevant, accurate and timely, both to your clients and internal stakeholders.
• Utilise MindGym sales methodologies and governance processes to qualify opportunities and prioritise your workload.
• Utilise MindGym CRM, tools and framework to actively achieve your goals.
• Gather, collate, and maintain all the information required for a successful client partnership.

Building the MindGym brand:

• Support MindGym’s strategic growth by identifying clients that fit with MindGym’s new product launches.
• Share market and product feedback with internal teams to support product development roadmap.
• Promote MindGym utilising Marketing resources, events and tools.
• Promote brand on social media.

Qualifications:

• Client relationship management across all significant stakeholders.
• Revenue generation, both new business and account growth/renewal.
• Credibility working with mid-senior level stakeholders.
• Interest in/fluency about psychology in business/Talent and HR.
• 3+ years working in sales in a professional services environment.
• Right to work in the UK.
• Able to sell/grow up to £250k with minimal support.
• ~£1M annual target.

Benefits:

• 25 days annual leave.
• Private medical insurance.
• Critical life insurance.
• Income protection.
• Pension (5% company contribution).
• Travel insurance.
• Cycle to work scheme.
• Season ticket loan.
• Charity work (two days paid annually).
• Yoga, mindfulness and massages.
• Unlimited mental health support, 24/7 unlimited remote GP.

MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status.

We support flexible working arrangements for all roles unless operational requirements require otherwise.

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