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- Tasks: Lead the vision and delivery of AI-powered solutions for secure customer engagement.
- Company: Join Eckoh, a leader in Customer Engagement Security Solutions with a global presence.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer trust through innovative AI technologies.
- Qualifications: Experience in product ownership and a passion for AI and customer engagement.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands.
As Product Owner for Eckoh’s AI solutions, you will own the vision, value proposition, and delivery outcomes for AI powered capabilities that enhance Eckoh’s secure engagement products. You will define what we build and why, ensuring our AI capabilities deliver measurable commercial value, enhance customer trust, and align with our secure engagement strategy. Working with cross-functional teams, you will translate business outcomes into validated product increments that can win enterprise deals and scale globally.
You will lead product discovery, define scope, shape the backlog, and partner closely with Engineering, AI Technical Leads, Architecture, Compliance, Delivery and 3rd party AI partners to create a secure, production-ready AI-enabled platform. Operating within Eckoh’s governance model, you will align stakeholders at Board, Exec, and Steering Committee level, ensuring the programme maintains strategic alignment, delivery confidence, and commercial viability.
This is a high-impact role requiring strong product judgement, AI domain awareness, commercial acumen, and the ability to balance innovation with security and regulatory requirements. You will oversee application development, telephony, and infrastructure deliverables across global Agile teams, driving collaboration to achieve rapid, high-quality deployments into our cloud and hosted environments. With strong commercial awareness, you will maintain governance, financial control, and transparent reporting.
Key Responsibilities:
- Product Vision & Strategy
- Define the product vision for AI‑powered capabilities within Eckoh’s product suite.
- Articulate clear value propositions for target verticals and enterprise buyers.
- Define measurable success metrics for MVPs and subsequent releases.
- Evaluate AI platform partners to determine the best fit for enterprise use cases.
- Ensure alignment between AI roadmap and Eckoh Secure Voice, Payments, and Cloud platforms.
- Backlog Ownership & Elaboration
- Build, Maintain & Translate story maps into epics and user stories with clear acceptance criteria and customer outcomes.
- Prioritise backlog based on value, risk, and strategic importance.
- Support evaluation and integration of third‑party AI services (LLMs, retrieval frameworks, guardrails), ensuring they meet Eckoh’s security and compliance standards.
- Refine requirements, estimates and roadmap based on defined working practices.
- Partner with the Technical Team Lead to ensure security, compliance, auditability, and observability requirements are embedded by design.
- Delivery & Construction Partnership
- Own and lead Product Owner responsibilities across Agile ceremonies (refinement, sprint planning, reviews, retrospectives), ensuring delivery aligns to defined outcomes.
- Create and maintain high-quality product artefacts including user journey maps, flow diagrams, wireframes, and process models to support PRDs and detailed requirements.
- Translate complex AI interactions (powered by partner AI providers) into clear, secure, customer‑focused workflows.
- Ensure all product documentation supports traceability from vision, outcomes, requirements and delivered capability.
- Ensure end-to-end flows deliver demonstrable enterprise value.
- Partner with QA to define AI quality standards and acceptance thresholds.
- Support go-to-market readiness with Sales, Marketing, and Client Services.
- Governance & Stakeholder Management
- Prepare product materials for Steering Committee and Board reporting.
- Provide clear articulation of scope, value, risks, and trade-offs.
- Support funding decisions with outcome-based evidence.
- Act as the bridge between technical teams and executive stakeholders.
- Align cross-functional teams across Product, Engineering, Security, Compliance, and Commercial.
- Commercial & Market Focus
- Work with Sales to validate product-market fit.
- Work with AI partners to ensure seamless integration and roadmap alignment.
- Engage design partners and pilot customers.
- Shape pricing and packaging strategy in collaboration with leadership.
- Ensure roadmap decisions are commercially grounded and ROI-driven.
Eckoh’s products help clients engage with their customers effectively, providing a great experience and protecting our clients from risk. Our patented technologies keep payment & personal data secure and in compliance with global, national and industry regulations. We use our compliance heritage to help clients secure human agents and self-service channels, as well as to transform their contact centre operations with the latest technologies such as Conversational AI and agentic commerce.
Our culture: Our values sit at the heart of the culture at Eckoh:
- We encourage and support everyone to grow with Eckoh.
- We challenge, listen, and are open minded to change and suggestions from others.
- As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients.
- We take personal ownership to strive for excellence in whatever we do.
- We are welcoming, embrace diversity and respect each other in a spirit of true humanity.
Our Vision: We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk. Join Us! Eckoh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We embrace friendly, energetic, innovative, and creative individuals, who want to be proud and part of our unique success story. So, if you are an innovator and love to find creative solutions to challenges, are passionate about helping customers provide exceptional service then you should consider working here at Eckoh.
Product Owner in Watford employer: Eckoh
Contact Detail:
Eckoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Eckoh’s products and values. Understand their mission to enhance customer engagement security and think about how your skills as a Product Owner can contribute to that vision. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with Eckoh’s goals. Highlight your understanding of AI solutions and secure engagement strategies, and don’t forget to showcase your commercial acumen.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Eckoh team. Let’s get you that Product Owner role!
We think you need these skills to ace Product Owner in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience with AI solutions and product management, and show us how you can contribute to our mission of secure customer engagement.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've driven product success in previous roles, especially in areas related to AI and customer experience.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly relevant to the role. Avoid jargon unless it’s necessary!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Eckoh
✨Know Your Product Inside Out
As a Product Owner, it's crucial to understand Eckoh's AI solutions and how they fit into the broader market. Research their products, especially the AI capabilities, and be ready to discuss how they enhance customer engagement and security.
✨Showcase Your Cross-Functional Collaboration Skills
Eckoh values teamwork across various departments. Prepare examples of how you've successfully worked with engineering, compliance, and sales teams in the past. Highlight your ability to translate complex ideas into actionable tasks that align with business goals.
✨Demonstrate Commercial Acumen
Be prepared to discuss how you would ensure that AI capabilities deliver measurable commercial value. Think about metrics you would use to evaluate success and how you would balance innovation with security and regulatory requirements.
✨Prepare for Governance and Stakeholder Management Questions
Since this role involves aligning stakeholders at various levels, practice articulating how you would manage expectations and communicate progress. Be ready to discuss how you would prepare materials for Steering Committee and Board reporting.