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- Tasks: Build and nurture key client relationships while driving growth and retention.
- Company: Join Eckoh, a leader in Customer Engagement Security Solutions with a global presence.
- Benefits: Enjoy a supportive culture, career growth opportunities, and a diverse work environment.
- Why this job: Make a real impact by ensuring secure interactions for top brands worldwide.
- Qualifications: Strong relationship-building skills and experience in account management are essential.
- Other info: Be part of a dynamic team focused on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands.
We are looking for an exceptional Senior Account Manager to join our innovative and dynamic team. As a senior member of the team your main role will be to retain top customers and nurture those key relationships. You will enjoy a varied role managing several of our key clients with the aim to grow and retain. You will have a full technical understanding of your customer solutions and the ability to manage the commercial/sales element of your customer needs.
Key Functional Responsibilities:
- Develop and maintain strategic long-term relationships with key clients to accomplish growth and long-term company objectives.
- Develop positive working relationships with all customer touch points and serve as main point of contact both externally and internally.
- Co-ordinate and conduct business reviews to provide performance feedback, educate and provide industry insights.
- Drive client retention, renewals, upsells.
- Gather, report and communicate customer feedback on service, technology and product delivery.
- Manage individual lead generation and sales targets for existing client sales.
- Manage retention target across allocated accounts by working independently and with our sales team.
- Keep abreast of industry and market trends and best practices.
- Assist and support on defined elements of the AM Team department Strategy.
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
Person Profile & Behavioural and Technical competence:
- Extremely strong relationship builder – establish yourself as a team member and partner to your client, with evidence of growing successful long-term business relationships.
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively at all levels.
- Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
- Attention to detail and a keen emphasis on accuracy.
- An excellent technical understanding of the solutions Eckoh provides will be key to progressing further within this role.
- A strong knowledge of the contact centre market and relevant technologies.
- Experience in PCI compliant solutions is preferable.
- Proven skills in Microsoft Word, Excel, Salesforce, and PowerPoint.
Our culture: Our values sit at the heart of the culture at Eckoh: We encourage and support everyone to grow with Eckoh. We challenge, listen, and are open minded to change and suggestions from others. As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients. We take personal ownership to strive for excellence in whatever we do. We are welcoming, embrace diversity and respect each other in a spirit of true humanity.
Join Us! Eckoh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We embrace friendly, energetic, innovative, and creative individuals, who want to be proud and part of our unique success story.
Senior Account Manager in England employer: Eckoh
Contact Detail:
Eckoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in account management. When you get the chance to chat with potential employers, share specific examples of how you've grown client relationships and driven results.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on articulating your experience with customer engagement solutions and how you can contribute to Eckoh’s mission of secure interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Eckoh team. Don’t miss out on the chance to join a company that values innovation and customer service!
We think you need these skills to ace Senior Account Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in building strong client relationships and managing accounts, as these are key to what we’re looking for at Eckoh.
Showcase Your Skills: Don’t forget to emphasise your communication and analytical skills in your application. We want to see how you’ve used these skills to drive client retention and upselling in your previous roles.
Be Authentic: Let your personality shine through in your written application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for customer engagement and security solutions!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to our hiring team, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Eckoh
✨Know Your Stuff
Make sure you have a solid understanding of Eckoh's products and services, especially their Customer Engagement Security Solutions. Familiarise yourself with PCI compliance and how it impacts customer interactions. This knowledge will help you demonstrate your technical understanding during the interview.
✨Build Rapport
As a Senior Account Manager, relationship building is key. Practice your communication skills and think about how you can connect with the interviewers. Show them that you can establish trust and rapport, just like you would with clients.
✨Showcase Your Achievements
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight instances where you've driven retention, upsells, or cross-selling opportunities. Use metrics to back up your claims and show the impact of your work.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the role and the company. Ask about their approach to client retention and how they measure success. This not only demonstrates your enthusiasm but also gives you valuable insights into their operations.