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For Companies At a Glance
- Tasks: Provide top-notch customer service and administrative support to training providers.
- Company: Join a leading organisation dedicated to developing the engineering construction workforce.
- Benefits: Flexible hours, generous holiday, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing customer experiences and supporting industry skills development.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
37.5 hours per week; flexible working opportunities available. Full-time, home based with some UK-wide travel.
About the role
We are looking for a customer focused and well organised individual to act as a trusted and reliable point of contact for training providers and key stakeholders. The role is focused on delivering a high standard of customer service by responding to enquiries promptly, professionally and consistently. Alongside this, the post holder will provide essential administrative, coordination and communication support to the Product Delivery team, helping to ensure the smooth delivery and effective operation of products and services. This role is key to creating an efficient and seamless customer experience.
The successful candidate will be able to communicate effectively and in a timely manner with training providers, building strong relationships and ensuring a consistently positive experience. Being responsible for completing administrative processes relating to training providers accurately and efficiently. The role also requires maintaining high-quality, accurate and up-to-date data across all relevant systems.
About you
- Demonstrable experience in an administration position.
- Experience in providing responsive, customer-focused support, ensuring enquiries are handled efficiently, issues are resolved appropriately, and a high standard of communication is maintained.
- Good analytical skills with a solution-focused approach to problem solving.
- Strong time management skills, demonstrating a proactive approach to organising and prioritising tasks to meet deadlines and achieve results.
- Good IT skills encompassing Internet and MS Office applications.
What we offer
- Laptop and mobile phone provided.
- 37.5 hours p/week with flexible daily start and finish times.
- 25 days holiday including Christmas closure, rising to 30 over the first five years’ service.
- Holiday selling and purchasing scheme.
- Generous pension scheme via salary sacrifice.
- Cycle to work and e-car lease schemes.
- Employee Assistance Programme.
- Enhanced maternity/paternity pay and leave.
- Home office set-up assistance.
About us
The ECITB works with employers and training providers to attract, develop and qualify the engineering construction workforce in a wide range of craft, technical and professional disciplines. We invest about £25 million each year to support skills development within the industry. We are funded by a statutory levy paid by employers and use this to drive up skill levels and fund training that would otherwise not take place. Along with the education sector, government and employers, we work to ensure the UK has workers with the skills to meet the needs of the engineering construction industry. ECITB is committed to diversity and inclusion and welcomes applications from all sections of the community, particularly those that are underrepresented in the engineering construction industry.
Administrator employer: ECITB
Contact Detail:
ECITB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Administrator role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they relate to customer service and administration. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you a leg up in the process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your customer service experience and organisational skills, as these are key to what we’re looking for at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication with training providers, it’s important to demonstrate your ability to communicate effectively. Use clear and concise language in your application to reflect this.
Highlight Your IT Proficiency: We value good IT skills, so don’t forget to mention your experience with MS Office and any other relevant software. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at ECITB
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and administration. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since the role involves building strong relationships with training providers, be prepared to demonstrate your communication skills. Think of examples where you've effectively handled enquiries or resolved issues. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Highlight Your Organisational Skills
The job requires strong time management and organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively. You could share specific instances where your proactive approach led to successful outcomes, showcasing your ability to keep things running smoothly.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the tools they use for data management, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.