At a Glance
- Tasks: Join our team to drive technology programs and support clients with innovative solutions.
- Company: ECI, a global leader in managed services and cybersecurity for financial services.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and connection.
- Why this job: Be part of a passionate team making a real impact in the tech landscape.
- Qualifications: Bachelor’s degree in IT or 3+ years of relevant experience required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
The Opportunity
ECI has an exciting opportunity for an experienced Systems Specialist to join our London team. In this role, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM), and Senior Engineers to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support the client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape.
This is a hybrid role with a strong preference for candidates to be based in the London area.
What you will do
- Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams
- Provide accurate, comprehensive notes on work performed to account for time spent with customers
- Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS)
- Provide escalation support on common productivity technologies such as Microsoft 365 modern workplace including Intune
- Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast
- Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
- Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
- Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss
- Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense
- Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
- Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
- Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades
Who you are / Qualifications
- Bachelor’s Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role
- Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
- Intermediate understanding of networking concepts: Routing, Switching, network security, hardware and software VPN clients
- Proficient with deployment and troubleshooting of operating systems and applications
- Android/iOS configuration, troubleshooting and integration with MDM solutions
- Proficient with Microsoft 365 modern workplace including Intune
- Experience with cyber-security concepts (Multi-Factor Authentication, Endpoint protection, Web and Mail security platforms)
- Ability to perform patching and maintenance of systems
- Experience with backup configuration and data recovery
- Familiarity with enterprise management tools and tasks (vulnerability management, event management, RMM)
- Experience using PowerShell to manage Microsoft products
- Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
Bonus points if you have
- Experience with Managed Service Providers (MSP) preferred
- Financial Services or Life Science industry experience a plus
- Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but not required
- Familiarity with Azure Virtual Desktop and Citrix digital workspace platform
Systems Specialist employer: ECI
At ECI, we pride ourselves on being a leading global provider of managed services and cybersecurity, dedicated to empowering our employees in a collaborative and innovative work environment. Based in London, our hybrid role for a Systems Specialist offers not only competitive compensation but also extensive opportunities for professional growth and development, allowing you to work with cutting-edge technologies while contributing to meaningful projects that drive client success. Join us to be part of a passionate team that values connection, purpose, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at ECI. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your expertise in cloud technologies or cybersecurity can really set you apart from the crowd.
✨Tip Number 3
Prepare for the tech talk! Brush up on the latest trends in systems management and cybersecurity. Being able to discuss current technologies and how they apply to ECI’s services will show you’re not just a candidate, but a passionate techie.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ECI team!
We think you need these skills to ace Systems Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems Specialist role. Highlight relevant experience and skills that match the job description, especially in areas like cloud support and cybersecurity.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about technology and how your background makes you a great fit for ECI. Share specific examples of your achievements that align with our mission.
Showcase Your Technical Skills:Don’t shy away from listing your technical skills! Mention your experience with Microsoft 365, Azure, and any other relevant technologies. We want to see what you can bring to the table!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at ECI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems, cloud infrastructures like Azure and AWS, and networking concepts. Be ready to discuss specific technologies you've worked with and how you've solved complex technical challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of technical issues and provided long-term fixes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to perform root cause analysis.
✨Demonstrate Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to talk about your experience collaborating cross-functionally. Share specific instances where your teamwork led to successful project implementations or migrations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in ECI's culture and technology initiatives. Inquire about their approach to innovation in cybersecurity or how they support employee development. This shows you're not just interested in the job, but also in being part of their mission.
