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For Companies At a Glance
- Tasks: Support multiple clients, ensuring smooth service operations and high-quality client experiences.
- Company: ECI, a global leader in managed services and cybersecurity for financial organisations.
- Benefits: Competitive salary, hybrid work model, and a vibrant team culture.
- Why this job: Join a passionate team and make a real impact in the tech world.
- Qualifications: Experience in Service Delivery management and strong ITIL knowledge required.
- Other info: Dynamic environment with opportunities for professional growth and connection.
The predicted salary is between 36000 - 60000 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
ECI has an exciting opportunity for an experienced Service Delivery Manager to join our London team. In this role, you will act as a shared resource supporting multiple clients, ensuring that daily service operations run smoothly while maintaining high standards of client experience and service quality. The SDM will provide operational support & work closely with Global Service Delivery resources & will primarily provide support for the regional client management teams in London (Account Management, Regional Engineering & CTMs). ITIL understanding & best practices will be critical.
The role requires excellent communication & time-management skills, as well as attention to detail. This individual will be expected to face-off with clients directly & build relationships. This is a hybrid role with a strong preference for candidates to be based in the London area.
What you will do:
- Service Delivery support (multi-client)
- Service Performance, reporting & analysis (Problem Management, RCA)
- Process review & Service Improvement
- Technical understanding of ECI products & client environments
- Key stakeholder in client CAB process (in some cases, the owner)
- Documentation management
- Client engagement & stakeholder management (client & ECI)
Who you are:
- Experience of Service Desk and Service Delivery management, within either the Managed Service Provider space or financial services / trading environments.
- Strong ITIL understanding and experience with Incident Management, Change Management, and Problem Management
- Data driven decision making, advanced understanding of ITSM data, metrics and KPIs
- Experience with using reporting tools, such as ServiceNow and MS Power BI, and generating Management Information.
- Building, and leading client facing teams of individual contributors
- Financial and analytical acumen with a skillset aligned to running commercially viable technology services
- Knowledge of and experience of working within common IT Security standards including ISO27001 and Cyber Essentials plus
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, and so much more!
If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Service Delivery Manager employer: ECI
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ECI on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching ECI’s services and recent projects. Show us that you’re not just another candidate; demonstrate your passion for technology and how you can contribute to their mission.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Manager, you’ll need to engage with clients effectively. Role-play common scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ECI team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in service desk and delivery management, especially within managed services or financial environments. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to ECI’s mission. Don’t forget to mention your understanding of ITIL practices and how they’ve shaped your approach to service delivery.
Showcase Your Communication Skills: Since this role involves client engagement, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing that demonstrates your ability to build relationships and manage stakeholders effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at ECI!
How to prepare for a job interview at ECI
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL practices, make sure you brush up on Incident Management, Change Management, and Problem Management. Be ready to discuss how you've applied these principles in your previous roles and how they can benefit ECI's service delivery.
✨Showcase Your Communication Skills
As a Service Delivery Manager, you'll be facing off with clients directly. Prepare examples of how you've built relationships and communicated effectively in past roles. Practise articulating complex technical concepts in a way that's easy for clients to understand.
✨Be Data-Driven
ECI values data-driven decision-making, so come prepared with examples of how you've used metrics and KPIs to improve service delivery. Familiarise yourself with reporting tools like ServiceNow and MS Power BI, and be ready to discuss how you've leveraged them in your work.
✨Understand ECI’s Culture
ECI emphasises connection, so research their culture and values. Think about how your personal values align with theirs and be ready to share how you can contribute to fostering a collaborative environment. This will show that you're not just a fit for the role, but for the company as well.
