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- Tasks: Provide top-notch support and manage service tickets in a hybrid work setting.
- Company: Global tech provider with a strong focus on teamwork and connection.
- Benefits: Competitive pay, flexible working, and a supportive team culture.
- Why this job: Join a dynamic team and enhance your skills while helping others.
- Qualifications: 2+ years experience with Microsoft Office 365 and Azure required.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
A global technology provider is looking for a Service Desk Analyst in Manchester to deliver end-user support and manage service tickets within a hybrid working environment.
Candidates should have a minimum of 2 years of experience, especially with Microsoft Office 365 and Azure.
Responsibilities include:
- Troubleshooting
- User account administration
- Providing exceptional customer service
ECI offers a competitive compensation package and promotes a culture of connection and teamwork.
Service Desk Analyst - US Shift, Hybrid in Manchester employer: ECI
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - US Shift, Hybrid in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. Think about your past experiences with Microsoft Office 365 and Azure, and be ready to share specific examples of how you've solved problems.
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you went above and beyond for a user. Remember, it’s all about making connections and showing you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst - US Shift, Hybrid in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Office 365 and Azure. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst position. Share specific examples of how you've provided exceptional customer service in the past.
Show Off Your Troubleshooting Skills: In your application, mention any specific troubleshooting scenarios you've handled. We love to see how you approach problem-solving, especially in a hybrid working environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365 and Azure. Be ready to discuss specific features or troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the tools, but that you can effectively use them to support end-users.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle user issues with empathy and professionalism.
✨Familiarise Yourself with Ticketing Systems
If you have experience with any ticketing systems, be ready to discuss them. If not, do a bit of research on common platforms used in service desk environments. Understanding how to manage service tickets efficiently is crucial for this role.
✨Emphasise Teamwork and Collaboration
Since the company promotes a culture of connection and teamwork, be prepared to talk about how you’ve worked effectively within a team. Share examples of how you’ve collaborated with colleagues to solve problems or improve processes.