Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a team of network engineers, ensuring operational excellence and client satisfaction.
- Company: ECI is a global leader in managed services and cybersecurity for financial services organisations.
- Benefits: Enjoy a hybrid work model, competitive pay, and a supportive team culture.
- Why this job: Join a passionate team focused on technology and empowering employees to thrive.
- Qualifications: 5+ years in IT/network operations with leadership experience; relevant degrees and certifications required.
- Other info: This role is based in London, ideal for tech enthusiasts ready to make an impact.
The predicted salary is between 43200 - 72000 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‐market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than, customers worldwide with over $ trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The OpportunityECI has an exciting opportunity for an experienced, Manager, Network Engineering & Services to join our London team. In this role, you will lead a team of network engineers responsible for x operations, and incident resolution across our managed client environments. This leader will ensure consistent execution of operational standards, drive proactive service improvements, and foster a high‐performance team culture. A strong balance of technical expertise, people management, and client‐focused service delivery is required. This role is pivotal in mentoring engineers, driving KPIs, and delivering strategic value to clients.
This is a hybrid role with a strong preference for candidates to be based in the London area.
What you will doLead, mentor, and develop the Network Services team; establish performance goals and conduct regular feedback and development sessions.Manage staffing schedules, PTO, shift rotations, and on‐call coverage to ensure x support coverage and optimal resource utilization.Promote a culture of accountability, ownership, continuous improvement, and service excellence.Drive career development plans and individual learning paths aligned to business needs and team member aspirations.
Operational OversightProvide real‐time oversight of all shifts ensuring adherence to escalation protocols, documentation standards, and service KPIs.Oversee and optimize shift turnovers, documentation quality, ticket hygiene, and SLA adherence.Serve as the point of escalation for client‐impacting issues, ensuring timely communication and resolution.
Client Engagement & Service ExcellenceAct as a trusted advisor to Managed Services clients, supporting implementations, escalations, and ongoing network support needs.Foster relationships with key stakeholders to drive proactive service delivery and client satisfaction.Conduct client‐facing service reviews, RCA follow‐ups, and continual improvement initiatives.
Process & Quality ManagementOwn and refine engineer onboarding, training, and documentation standards.Perform regular quality assurance checks on tickets, client communications, and resolution protocols.Maintain and report on KPIs including MTTR, SLA compliance, backlog health, and client satisfaction.
Technology & ToolsOversee the performance and configuration of monitoring and management systems (, SNMP, RMM, SolarWinds).Ensure engineering teams are proficient with routing, switching, firewalls, wireless, VPNs, and core connectivity.Champion tool adoption and automation opportunities to improve efficiency and visibility.
Who you areyears of progressive IT / network operations experience, including + years in a leadership or supervisory role.Bachelor\’s degree in Computer Science, Information Systems, or equivalent.Proven experience in a Network Operations Center (NOC) or MSP environment.Strong people leadership and team‐building capabilities.Advanced knowledge of Cisco networking, routing, switching, and firewall technologies.Certifications: PCNSE, CCNA required, CCNP or equivalent preferred.Familiarity with ITIL frameworks and incident / change processes.
Bonus points if you haveExperience with Palo Alto, Meraki, Riverbed, routing & switching and wireless infrastructure.Knowledge of BGP, MPLS, VPNs, and internet transport technologies.Proficiency with ticketing and ITSM systems such as ConnectWise or ServiceNow.Experience with monitoring platforms and automated alerting.
ECI\’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you\’d be a great fit and are ready for your best job ever, we\’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
LI-Hybrid
#J-18808-Ljbffr
Manager, Network Engineering & Services employer: ECI
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Network Engineering & Services
✨Tip Number 1
Familiarise yourself with ECI's services and values. Understanding their commitment to managed services and cybersecurity will help you align your experience and passion with their mission during discussions.
✨Tip Number 2
Network with current employees or industry professionals who have experience in similar roles. This can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in high-pressure environments. Highlight your experience with KPIs and service delivery, as these are crucial for the role at ECI.
✨Tip Number 4
Showcase your technical expertise by being ready to discuss recent advancements in networking technologies, especially those relevant to ECI's operations. This demonstrates your commitment to staying current in the field.
We think you need these skills to ace Manager, Network Engineering & Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network engineering and management. Focus on your leadership roles, technical skills, and any specific achievements that align with the job description at ECI.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it drives your work. Mention specific examples of how you've led teams, improved service delivery, or managed client relationships in previous roles.
Highlight Relevant Certifications: Clearly list your certifications such as CCNA, PCNSE, or CCNP in your application. If you have experience with tools and technologies mentioned in the job description, make sure to include those as well.
Showcase Soft Skills: ECI values a culture of accountability and continuous improvement. Use your application to demonstrate your people management skills, ability to foster team culture, and commitment to client satisfaction.
How to prepare for a job interview at ECI
✨Showcase Your Leadership Skills
As a Manager, Network Engineering & Services, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to performance goals and feedback sessions.
✨Highlight Technical Expertise
Make sure to discuss your advanced knowledge of networking technologies, especially Cisco. Be ready to explain complex concepts in simple terms, as this will show your depth of understanding and ability to communicate effectively with both technical and non-technical stakeholders.
✨Emphasise Client-Focused Service Delivery
ECI values client satisfaction highly. Prepare to share specific instances where you've acted as a trusted advisor to clients, resolved issues, or improved service delivery. This will demonstrate your commitment to client success and proactive service management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about past incidents you've managed, how you ensured adherence to protocols, and how you communicated with clients during critical situations. This will showcase your operational oversight capabilities.
