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For Companies At a Glance
- Tasks: Ensure smooth daily service operations and maintain high client experience standards.
- Company: Leading global provider of managed services and cybersecurity for financial services.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Join a passionate team and make a real impact in the tech industry.
- Qualifications: Experience in service delivery management and strong client relationship skills.
- Other info: Dynamic role with the chance to support multiple clients and enhance service quality.
The predicted salary is between 36000 - 60000 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
ECI has an exciting opportunity for an experienced Service Delivery Manager to join our London team. In this role, you will act as a shared resource supporting multiple clients, ensuring that daily service operations run smoothly while maintaining high standards of client experience and service quality. The SDM will provide operational support and work closely with Global Service Delivery resources and will primarily provide support for the regional client management teams in London.
Service Delivery Manager in London employer: ECI
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ECI on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Service Delivery Manager.
✨Tip Number 2
Prepare for the interview by researching common challenges faced in service delivery roles. Think about how your experience aligns with ECI's mission of providing stability and security to clients, and be ready to share specific examples.
✨Tip Number 3
Showcase your passion for technology! During interviews, highlight any relevant projects or initiatives you've led that demonstrate your commitment to improving service quality and client experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ECI team and contributing to their success.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight relevant experience and skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to ECI's mission. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've improved service delivery or client satisfaction in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECI
✨Know Your Stuff
Before the interview, make sure you understand ECI's services and how they impact mid-market financial services. Brush up on your knowledge of managed services and cybersecurity, as well as any relevant industry trends. This will show that you're genuinely interested in the role and can speak confidently about how you can contribute.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage service delivery effectively. Think about times when you improved client satisfaction or streamlined operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about ECI’s approach to service delivery and how they measure success. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Emphasise Team Collaboration
As a Service Delivery Manager, you'll be working closely with various teams. Highlight your experience in collaborating with different departments and how you’ve successfully navigated challenges in a team setting. This will demonstrate your ability to foster a positive working environment.
