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For Companies At a Glance
- Tasks: Lead service delivery for multiple clients, ensuring top-notch operations and client satisfaction.
- Company: Global tech services leader with a focus on innovation and quality.
- Benefits: Competitive pay, hybrid work model, and a chance to grow your skills.
- Why this job: Join a talented team and make a real difference in client service experiences.
- Qualifications: Strong ITIL knowledge and excellent communication skills required.
- Other info: Dynamic role with opportunities for career advancement in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading global provider of technology services is seeking an experienced Service Delivery Manager to join their London team. This hybrid role will involve supporting multiple clients to ensure seamless daily service operations, maintaining high standards of client experience and service quality.
Candidates should have strong ITIL knowledge and experience in service management, as well as excellent communication skills. The position offers competitive compensation and the chance to work with a talented team.
Service Delivery Lead — Hybrid London, ITIL & Multi-Client employer: ECI
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead — Hybrid London, ITIL & Multi-Client
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service management skills. We recommend practising common interview questions related to client experience and service quality, so you can showcase your expertise with confidence.
✨Tip Number 3
Don’t forget to tailor your approach for each client you’ll be supporting. Research their specific needs and challenges, and be ready to discuss how your experience aligns with their expectations during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our talented team.
We think you need these skills to ace Service Delivery Lead — Hybrid London, ITIL & Multi-Client
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and ITIL knowledge. We want to see how your skills align with the role of Service Delivery Lead, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Share specific examples of how you've maintained high standards of client experience in previous positions.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our talented team!
How to prepare for a job interview at ECI
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service management. This will show that you understand the framework and can leverage it to enhance service delivery.
✨Showcase Your Multi-Client Experience
Prepare examples of how you've successfully managed service delivery for multiple clients simultaneously. Highlight any challenges you faced and how you overcame them. This will demonstrate your ability to juggle various client needs while maintaining high service standards.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your experience effectively and confidently.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your answers to align with what they’re looking for in a Service Delivery Lead. Showing that you fit into their culture can set you apart from other candidates.
