At a Glance
- Tasks: Provide hands-on technical support and engineering expertise for end-user computing.
- Company: Join ECI, a global leader in managed services and cybersecurity.
- Benefits: Competitive salary, career growth, and exposure to advanced technologies.
- Other info: Work within a sophisticated enterprise technology environment with excellent progression opportunities.
- Why this job: Solve complex tech issues and empower users in a dynamic environment.
- Qualifications: Experience in desktop engineering and strong troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
Position Summary
One of our prestigious clients are seeking a highly capable End User Computing (EUC) Engineer to provide hands‑on technical support and engineering expertise across our global end‑user computing environment. This role combines desktop engineering, endpoint management, Microsoft 365 administration, and customer‑facing support, ensuring employees receive reliable, secure, and high‑performing technology services. The successful candidate will support modern workplace technologies including Microsoft Entra ID, Microsoft 365, Intune, Autopilot, macOS management, collaboration platforms, and enterprise security solutions. The role requires strong troubleshooting capability and the ability to operate within a structured, audited IT environment. This is an excellent opportunity for a hands‑on engineer who enjoys solving complex technical issues, supporting users directly, and working within a sophisticated enterprise technology environment. This role offers the opportunity to work within an established PE firm sophisticated and evolving technology environment, supporting modern workplace platforms and enterprise‑grade infrastructure. The successful candidate will gain exposure to advanced enterprise technologies and complex environments, providing excellent opportunities for technical growth and career progression within Group IT.
Responsibilities
- Provide hands‑on, on‑site end user support for employees and meeting room technologies.
- Build, configure, and maintain Windows and macOS endpoints using modern device management platforms.
- Manage endpoint configuration, deployment, and lifecycle management through Microsoft Intune and Windows Autopilot.
- Package, deploy, and support applications across managed devices.
- Support and administer Microsoft 365 services, including Office 365 and SharePoint Online, ensuring effective collaboration and access to business systems.
- Manage user access and permissions, including identity management, group membership, and access control, adhering to strict Joiner, Mover, Leaver (JML) processes to ensure secure and compliant user lifecycle management.
- Support and maintain identity and authentication services including Single Sign‑On (SSO), Multi‑Factor Authentication (MFA), and hybrid identity environments.
- Provide support and maintenance for Cisco Webex audio‑visual and meeting room systems.
- Perform deep technical troubleshooting, identifying root causes through structured investigation and technical analysis.
- Operate within a controlled and audited IT environment, ensuring adherence to operational procedures, documentation standards, and change control processes.
- Work within ITIL service management frameworks, supporting incident, problem, and change management processes.
- Collaborate with infrastructure, security, and networking teams to resolve complex technical issues.
Field Services Engineer in London employer: ECI
At ECI, we pride ourselves on being a leading global provider of managed services, where our commitment to employee empowerment and passion for technology create a dynamic work environment. As a Field Services Engineer, you will benefit from exposure to advanced enterprise technologies and a culture that fosters technical growth and career progression, all while working in a sophisticated and supportive team dedicated to delivering exceptional service. Join us in a role that not only offers hands-on experience but also the opportunity to make a meaningful impact within a prestigious financial services client base.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise, especially in areas like Microsoft 365 or endpoint management. This gives potential employers a tangible way to see what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to end-user computing. Role-play with a friend or use online resources to get comfortable explaining your thought process when troubleshooting complex issues.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate tech enthusiasts like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Services Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your experience with Microsoft 365, endpoint management, and any hands-on support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Be sure to mention your troubleshooting skills and experience in a structured IT environment.
Showcase Your Technical Skills:In your application, don't forget to showcase your technical skills, especially around modern workplace technologies like Intune and Autopilot. We love seeing candidates who are hands-on and ready to tackle complex issues head-on!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ECI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Autopilot. Be ready to discuss how you've used these tools in past roles or projects. The more specific examples you can provide, the better!
✨Showcase Your Troubleshooting Skills
Prepare to share detailed stories about complex technical issues you've resolved. Highlight your structured approach to troubleshooting and how you identify root causes. This will demonstrate your capability to handle the challenges of the role.
✨Understand the Company Culture
Research ECI's values and mission. They emphasise passion and purpose, so think about how your own values align with theirs. Be ready to express why you're excited about contributing to their goals and supporting their clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies they use, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
