At a Glance
- Tasks: Provide hands-on technical support and engineering expertise for end-user computing.
- Company: Join ECI, a global leader in managed services and cybersecurity.
- Benefits: Competitive salary, career growth, and exposure to advanced technologies.
- Other info: Great opportunity for hands-on engineers looking to grow their careers.
- Why this job: Make a real impact by solving complex tech issues in a dynamic environment.
- Qualifications: Experience in desktop engineering and strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
Position Summary
One of our prestigious clients are seeking a highly capable End User Computing (EUC) Engineer to provide hands‑on technical support and engineering expertise across our global end‑user computing environment. This role combines desktop engineering, endpoint management, Microsoft 365 administration, and customer‑facing support, ensuring employees receive reliable, secure, and high‑performing technology services. The successful candidate will support modern workplace technologies including Microsoft Entra ID, Microsoft 365, Intune, Autopilot, macOS management, collaboration platforms, and enterprise security solutions. The role requires strong troubleshooting capability and the ability to operate within a structured, audited IT environment. This is an excellent opportunity for a hands‑on engineer who enjoys solving complex technical issues, supporting users directly, and working within a sophisticated enterprise technology environment. This role offers the opportunity to work within an established PE firm sophisticated and evolving technology environment, supporting modern workplace platforms and enterprise‑grade infrastructure. The successful candidate will gain exposure to advanced enterprise technologies and complex environments, providing excellent opportunities for technical growth and career progression within Group IT.
Responsibilities
- Provide hands‑on, on‑site end user support for employees and meeting room technologies.
- Build, configure, and maintain Windows and macOS endpoints using modern device management platforms.
- Manage endpoint configuration, deployment, and lifecycle management through Microsoft Intune and Windows Autopilot.
- Package, deploy, and support applications across managed devices.
- Support and administer Microsoft 365 services, including Office 365 and SharePoint Online, ensuring effective collaboration and access to business systems.
- Manage user access and permissions, including identity management, group membership, and access control, adhering to strict Joiner, Mover, Leaver (JML) processes to ensure secure and compliant user lifecycle management.
- Support and maintain identity and authentication services including Single Sign‑On (SSO), Multi‑Factor Authentication (MFA), and hybrid identity environments.
- Provide support and maintenance for Cisco Webex audio‑visual and meeting room systems.
- Perform deep technical troubleshooting, identifying root causes through structured investigation and technical analysis.
- Operate within a controlled and audited IT environment, ensuring adherence to operational procedures, documentation standards, and change control processes.
- Work within ITIL service management frameworks, supporting incident, problem, and change management processes.
- Collaborate with infrastructure, security, and networking teams to resolve complex technical issues.
Field Services Engineer employer: ECI
ECI is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Team Lead, Implementation Services role based in London. Employees benefit from a hybrid working model, opportunities for continuous learning and professional development, and the chance to work with cutting-edge technologies in cloud solutions. With a strong emphasis on teamwork and mentorship, ECI empowers its staff to drive project success while ensuring a supportive environment that values individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECI!
✨Direct Apply to ECI
Let's not forget to apply directly through the ECI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
