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For Companies At a Glance
- Tasks: Provide hands-on technical support and engineering expertise for end-user computing.
- Company: Join ECI, a global leader in managed services and cybersecurity.
- Benefits: Competitive salary, career growth, and exposure to advanced technologies.
- Why this job: Make a real impact by solving complex tech issues in a dynamic environment.
- Qualifications: Experience in desktop engineering and strong troubleshooting skills required.
- Other info: Great opportunity for hands-on engineers looking to grow their careers.
The predicted salary is between 36000 - 60000 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
Position Summary
One of our prestigious clients are seeking a highly capable End User Computing (EUC) Engineer to provide hands‑on technical support and engineering expertise across our global end‑user computing environment. This role combines desktop engineering, endpoint management, Microsoft 365 administration, and customer‑facing support, ensuring employees receive reliable, secure, and high‑performing technology services. The successful candidate will support modern workplace technologies including Microsoft Entra ID, Microsoft 365, Intune, Autopilot, macOS management, collaboration platforms, and enterprise security solutions. The role requires strong troubleshooting capability and the ability to operate within a structured, audited IT environment. This is an excellent opportunity for a hands‑on engineer who enjoys solving complex technical issues, supporting users directly, and working within a sophisticated enterprise technology environment. This role offers the opportunity to work within an established PE firm sophisticated and evolving technology environment, supporting modern workplace platforms and enterprise‑grade infrastructure. The successful candidate will gain exposure to advanced enterprise technologies and complex environments, providing excellent opportunities for technical growth and career progression within Group IT.
Responsibilities
- Provide hands‑on, on‑site end user support for employees and meeting room technologies.
- Build, configure, and maintain Windows and macOS endpoints using modern device management platforms.
- Manage endpoint configuration, deployment, and lifecycle management through Microsoft Intune and Windows Autopilot.
- Package, deploy, and support applications across managed devices.
- Support and administer Microsoft 365 services, including Office 365 and SharePoint Online, ensuring effective collaboration and access to business systems.
- Manage user access and permissions, including identity management, group membership, and access control, adhering to strict Joiner, Mover, Leaver (JML) processes to ensure secure and compliant user lifecycle management.
- Support and maintain identity and authentication services including Single Sign‑On (SSO), Multi‑Factor Authentication (MFA), and hybrid identity environments.
- Provide support and maintenance for Cisco Webex audio‑visual and meeting room systems.
- Perform deep technical troubleshooting, identifying root causes through structured investigation and technical analysis.
- Operate within a controlled and audited IT environment, ensuring adherence to operational procedures, documentation standards, and change control processes.
- Work within ITIL service management frameworks, supporting incident, problem, and change management processes.
- Collaborate with infrastructure, security, and networking teams to resolve complex technical issues.
Field Services Engineer employer: ECI
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise, especially in areas like Microsoft 365 or endpoint management. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to end-user computing. Role-play with a friend or use online resources to get comfortable discussing your troubleshooting process and technical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Engineer role. Highlight your experience with Microsoft 365, endpoint management, and any hands-on support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Be sure to mention your troubleshooting skills and experience in a structured IT environment.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills, especially around modern workplace technologies like Intune and Autopilot. We love seeing candidates who are hands-on and ready to tackle complex issues head-on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ECI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Autopilot. Be ready to discuss how you've used these tools in past roles or projects. The more specific examples you can provide, the better!
✨Showcase Your Troubleshooting Skills
Prepare to share detailed stories about complex technical issues you've resolved. Think about the steps you took to identify the root cause and how you communicated with users during the process. This will demonstrate your hands-on experience and problem-solving abilities.
✨Understand the Company Culture
Research ECI's values and mission. They emphasise passion and purpose, so think about how your own values align with theirs. Be ready to explain why you're excited about the opportunity to work in a global environment that prioritises employee empowerment.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to end-user support and ITIL frameworks. Practice articulating your thought process and decision-making skills in these scenarios, as it will show your ability to operate within a structured IT environment.